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Jobcentre Plus: Delivering effective services through Personal Advisers

“Overall my findings are encouraging. Personal advisers have proved themselves an effective means of supporting people on benefits looking for work and they are delivering a good service. But, as my report shows, the benefits could be even greater. Better support for personal advisers would allow them more time to do what they do best – actually sitting down with the people who need guidance.”

Published:
29 Nov 2006
Report cover showing soldiers

Leaving the services

“The practical realities for people leaving the Armed Forces can be very demanding. The process of finding a new home and a new job at the same time is something most of us would find quite stressful. So it is encouraging that most make that transition smoothly, and without too many troubles.

“And undoubtedly, part of that is due to the good support the Ministry of Defence provides to those leaving the Forces. It is important that all those leaving the Services know what support is due to them, and have the opportunity to take advantage of it.”

Published:
27 Jul 2007
Parliament Street and Whitehall road signs

Managing the welfare cap

The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.

Published:
27 Apr 2016
People examining leaflet

Means Testing

It will be difficult for government departments to achieve value for money from means-tested benefits unless government understands the impacts of means testing, learns from past experience and improves coordination between different benefits.

Published:
14 Sep 2011
Whitehall and Westminster signposts

Memorandum: The Future of Jobcentre Plus Inquiry

Our 2016 memorandum was prepared to inform the Work and Pensions Committee’s inquiry into the future of Jobcentre Plus (JCP), including the likely effects of planned welfare policy changes on JCP footfall and journey time to jobcentres. In October 2017 we published an associated interactive data model allowing exploration of the time it will take for people to travel to their nearest jobcentre.

Published:
21 Sep 2017