“The Social Fund provides an important safety net for some of the most vulnerable in society, many of whom will have limited or no access to affordable credit and mainstream financial services. The Social Fund is reaching many people in need. But the Department needs to raise awareness of it both with potentially eligible customers and its own staff.
“I am pleased that the Department is improving its debt recovery procedures and standardising the process for dealing with Social Fund applications across the country. But I am concerned about the standard of decision-making on Social Fund applications, as evidenced by the high number of errors on certain awards.”
13 Jan 2005