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Money, cash, british pounds, Twenty pound note

Report of the Comptroller and Auditor General: Whole of Government Accounts 2014-15

The Whole of Government Accounts provide a unique perspective owing to their reach and approach to measuring the government’s financial performance and position.

Sector(s):

Published:
27 May 2016

Nurse pushing patient in wheelchair

Discharging older patients from hospital

There are currently far too many older people in hospitals who do not need to be there. Without radical action, this problem will worsen and add further financial strain to the NHS and local government.

Sector(s):

Published:
26 May 2016

Online self assessment tax form

The quality of service for personal taxpayers

HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

Sector(s):

Performance Improvement area(s): , , ,

Published:
25 May 2016

Keyboard typing

Shared service centres

Government’s programme to transfer back-office functions to two shared service centres has made savings but has not achieved value for money to date.

Sector(s): ,

Performance Improvement area(s): ,

Published:
20 May 2016

Whitehall and Westminster signposts

Government Commercial and Contracting: an overview of the NAO’s work

This overview of the NAO’s work on the government’s management of contracting examines subjects including the government’s commercial capability, accountability and transparency, and its management of contracted-out service delivery.

Sector(s):

Performance Improvement area(s): , ,

Published:
12 May 2016

Patient being served a meal

Ensuring employers comply with National Minimum Wage regulations

It is important that the Government ensures its compliance programme reflects the changing risks within the labour market, and maintains its progress in ensuring all employers pay the minimum wage.

Sector(s): , ,

Published:
11 May 2016

BBC headquarters

Management of the BBC’s critical projects

BBC has improved the way it manages its business critical projects. Most are on course to deliver and achieve their intended benefits but needs to do more to manage its critical projects as a coherent portfolio.

Sector(s):

Published:
10 May 2016

Houses of Parliament

Departmental sustainability overview: Department for Transport

This briefing responds to a request from the Environmental Audit Committee to review sustainability within the Department for Transport.

Sector(s):

Performance Improvement area(s):

Published:
29 Apr 2016

Worker and support manager in the community

Transforming Rehabilitation

Probation services have been restructured on time and within cost targets during a period of major change but operational problems and risks to further service transformation need to be resolved if re-offending levels are to reduce.

Sector(s):

Performance Improvement area(s):

Published:
28 Apr 2016

Patient in an operating theatre

The commissioning of specialised services in the NHS

Against a backdrop of increasing pressure on NHS finances, NHS England has not controlled the rising cost of specialised services.

Sector(s):

Performance Improvement area(s):

Published:
27 Apr 2016

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