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Showing 2001 - 2010 of 2,256 results. Order by:
Report cover showing Colorado Beetle larvae eating potato leaves

Protecting England and Wales from plant pests and diseases

“The Department for Environment, Food and Rural Affairs has a key role to play in maintaining the high international reputation for plant health possessed by England and Wales. But increasing trade and travel, new farming practices and climate change increase the risk of new plant pests and diseases being introduced and spreading here. The Department should now take steps to improve its plant health inspection regime and research and how it works with others, to keep new and emerging threats at bay.”

Published:
23 Oct 2003
Report cover showing a doctor at work

Progress in improving the medical assessment of incapacity and disability benefits

“I am pleased that the measures taken since my last report have resulted in significant improvements, especially as this means a better service for customers, who include some of the most vulnerable members of society. It is crucial that assessments are undertaken fairly and efficiently, while ensuring that benefits are paid only to those genuinely entitled to them. I look to the Department to do more to improve the quality of evidence on which decisions are based and to tackle the problem of people failing to attend examinations.”

Published:
17 Oct 2003
Report cover showing patient care

Achieving Improvements through Clinical Governance: A Progress Report on Implementation by NHS Trusts

“Trusts have made good progress in the early stages of implementing the clinical governance programme. It is important, however, that they maintain the momentum that has been built up and overcome barriers in order to ensure that the National Health Service derives the intended benefits and, crucially, that patients see a clear improvement in their treatment and the quality of their healthcare.”

Published:
17 Sep 2003
Cover of report

Driver and Vehicle Licensing Agency (DVLA) 2002-03 Trust Statement

“It is clear that the DVLA continues to recognise the importance of tackling the evasion of vehicle excise duty. But evasion levels are rising and there remains considerable scope for anti-evasion measures to be extended and deployed in a more coherent manner, in particular through the more widespread use of automatic number-plate readers and increased collaboration with local authorities and police forces.”

Published:
12 Sep 2003
Report cover showing abseiling soldier

Ministry of Defence: Compensation claims

“While the MoD has taken steps to improve the way it prevents incidents and handles claims for compensation, there is no room for complacency. Many incidents could be avoided and there are a number of steps the MoD should take to improve prevention. When things do go wrong, the result is often a personal tragedy for claimants and their families. It is therefore only right that MoD provide recompense in a timely and efficient way, and pay closer attention to the non-financial needs of claimants, including apologising where it is genuinely at fault.”

Published:
18 Jul 2003
Report cover showing walking sticks

Hip Replacements: an Update

“Since my last report on hip replacements three years ago, the NHS has improved its procedures thereby providing better quality of care for patients. There is still further progress to be made, however, including the spreading of good practice, to ensure that the service provided by the NHS is as good as possible.

“Hip replacement is one of the most common and effective major surgical procedures. But there are some question marks over how hospitals are managing the process, not least to ensure that the replacement hip used has a satisfactory track record. Strong leadership within hospitals is the key to ensuring that these risks are managed effectively for the benefit of patients.”

Published:
17 Jul 2003
Report cover showing GCHQ

Government Communications Headquarters (GCHQ): New Accommodation Programme

“When a Government Department is considering major investment in new accommodation, the full scope of the requirement really must be properly defined from the outset. In this case GCHQ failed to consider all the implications of the fact that it was relocating its entire business capability to a new building and that transition of its computer systems to the new premises was a major factor.

“However, other Government Departments might learn lessons from the way that GCHQ developed its programme management arrangements for this major hybrid change programme. Departments should follow best practice and should especially focus on introducing programme management procedures to identify, plan and then deliver all the benefits attainable from their PFI programmes.”

Published:
16 Jul 2003
Cover of report

Child Support Agency Client Funds Account 2002-2003

“I have had to qualify this account yet again because maintenance assessments are still subject to high levels of error. I therefore welcome the implementation earlier this year of the Agency’s reform programme with its new, simplified methodology for calculating maintenance assessments.

The Agency believes that this will result in more accurate assessments and provide other associated benefits. The new programme has been operating for only four months and it is too early for me to assess the success of the reforms. I intend to consider their impact in my audit of the 2003-04 account.”

Published:
16 Jul 2003
Report cover image showing plans for the HQ

PFI: The New Headquarters for the Home Office

“Through this PFI deal, the Home Office should gain a good quality working environment at a good price, that will support the way it wants to work in the future. However, risks to the Accommodation Strategy remain and must be managed well. In particular, I urge the Home Office to decide how excess staff will be accommodated soon in order to determine the budgetary implications and manage staff expectations.”

Published:
15 Jul 2003
Report showing a phone user

The Office of Telecommunications: Helping consumers benefit from competition in the telecommunications market

“It is hard for consumers to understand how to get a good deal for fixed-line telephones, and therefore many do not try. Oftel has been working to help raise awareness, but it needs to have a better understanding of why consumers behave the way they do and should also make it easier for them to compare the tariffs on offer, for example by building on its tariff comparison accreditation scheme.”

Published:
11 Jul 2003