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Report cover showing probation officers at their desk

The Implementation of the National Probation Service Information Systems Strategy

“Good information systems have a vital part to play in helping probation officers carry out their work in supervising offenders serving their sentences in the community and in helping them turn against crime.

“Whilst the Home Office has been able to install a standard information technology infrastructure across a large part of the probation service, there are some important lessons to be learnt from the serious flaws in the Home Office’s procurement and management of this IT programme. The new National Probation Service now has an opportunity to address these issues as it develops a new IT strategy and enters into a new strategic partnership.”

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Published:
26 Apr 2001
Report cover showing leaflets being given out appealing for witnesses

The Independent Police Complaints Commission

“The IPCC has an important, high profile and sensitive role. It has made significant improvements in performance in the four years it has been in operation. But it faces challenges in managing its increasing workload and in ensuring the quality of its work. It needs to increase its productivity further, improve its quality assurance procedures for investigations, and obtain regular feedback from complainants, police officers and appellants about how their cases have been handled.”

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Published:
14 Nov 2008
Two people shaking hands over a desk

The introduction of the Work Programme

The Department for Work and Pensions has introduced the Work Programme quickly, in just over a year, and this has had benefits, but the speed with which it was launched has also increased risks. The Department and providers have made assumptions about how many people the Programme will get back into work but there is a significant risk that they are over-optimistic.

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Published:
24 Jan 2012
Report cover showing drawing of 19th century gold prospecting

The Invest to Save Budget

“The ISB programme was set up to promote innovation and better working together by organisations. But departments’ management of ISB projects needs to be strengthened to form a better judgement as to whether projects are worth implementing more widely to improve services and efficiency. “

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Published:
22 Nov 2002
Report cover showing hospital staff

The Management and Control of Hospital Acquired Infection in Acute NHS Trusts in England

“Hospital acquired infections are a huge problem for the NHS. They prolong patients’ stays in hospital and, in the worst cases, cause permanent disability and even death. By implementing the NAO recommendations the NHS could make real improvements in the quality of care for patients and could free up significant additional resources for patient care.”

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Published:
17 Feb 2000