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Regulation, consumers and competition

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Houses of Parliament

The UK competition regime

The newly-created Competition and Markets Authority has made significant progress in improving how the UK’s competition regime works, and it is now more coherent than before. Business awareness of competition law, however, is low and while it has improved the robustness of its enforcement casework, the regime has so far not produced a substantial flow of enforcement decisions or fines.

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Published:
5 Feb 2016

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Confirmed impacts: Helping the Charity Commission to improve its effectiveness

This impacts case study shows how our work has prompted a radical overhaul of the Charity Commission and how the evidence we presented helped strengthen the Protection of Charities Bill.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF

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Published:
14 Oct 2015

Someone filling up a glass with water

The economic regulation of the water sector

Since privatisation, Ofwat and Defra have overseen major improvements in water quality and service quality. Customers have seen a marked rise in bills but not the benefits of companies’ unexpected financial gains.

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Published:
14 Oct 2015

NAO logo

Financial services: regulation, redress and advice overview 2014

This guide is designed to provide a quick and accessible overview of the financial services regulation, redress and advice bodies, using our published work. It covers:
• The responsibilities 5 financial services regulation, redress and advice bodies and how they spend their money
• Interaction and cooperation between the 5 bodies
• Our recent findings and future challenges for the 5 bodies
• Case studies on the impact of payment protection insurance mis-selling on the Financial Ombudsman Service and the financial crisis on the Financial Services Compensation Scheme

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Published:
27 Feb 2015

Web Browser

Follow-up on the Charity Commission

The Charity Commission has made early progress in addressing NAO and Public Accounts Committee recommendations, but significant challenges remain.

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Published:
22 Jan 2015

NAO logo

Using alternatives to regulation to achieve policy objectives

There are some good examples across government of alternatives to regulation being used to achieve policy objectives. However more needs to done to share these examples to highlight when alternatives are most likely to work and how they should be designed.

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Published:
30 Jun 2014

NAO logo

Business Perceptions Survey 2014

The NAO, the Better Regulation Executive (BRE) and the Better Regulation Delivery Office (BRDO), both part of the Department for Business, Innovation and Skills (BIS), and the Department for Environment, Food and Rural Affairs (Defra) have published a survey looking at businesses’ perceptions of regulation.

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Published:
28 May 2014

NAO

Update on consumer protection landscape reforms

In June 2011, the National Audit Office reported on the system for enforcing consumer law and the Government subsequently made a series of reforms to the consumer landscape. This update report summarises recent changes and sets out the proposed benefits to consumers, businesses and taxpayers as well as the possible risks to be managed.

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Published:
24 Apr 2014

City of London

Regulating financial services

The new system of regulating financial services will need to demonstrate in future that the cost of two regulators achieves value for money for customers.

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Published:
25 Mar 2014

Man using mobile phone

4G radio spectrum auction: lessons learned

In its sale of the 4G radio spectrum the Office of Communications (Ofcom) achieved its objective of maintaining a competitive market with a number of competing providers.

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Published:
12 Mar 2014

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