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Showing 1 - 20 of 2215 results

  1. Reducing the backlog in the Crown Court

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    The Crown Court backlog is the highest on record and the Ministry of Justice’s (MoJ) ambition to reduce the caseload to 53,000 by March 2025 is no longer achievable.

  2. HMRC customer service

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    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

  3. Progress with the merger of the FCO and DFID

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    The Foreign, Commonwealth & Development Office has made substantial progress with the merger that created it, although some issues remain.

  4. Investigation into asylum accommodation

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    Government’s plans for asylum accommodation will cost more than using hotels, and large sites are housing fewer people than planned.

  5. Decarbonising home heating

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    The number of heat pump installations by December 2023 was less than half of planned projections; uncertainty regarding the role of hydrogen in home heating is hampering investment and effective planning.

  6. Use of artificial intelligence in government

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    AI presents the government with opportunities to transform public services potentially delivering billions of pounds in productivity savings.

  7. Civil service leadership capability

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    This report examines the government’s overall approach to leadership capability within the Senior Civil Service.

  8. Rail reform: the rail transformation programme

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    The reforms set out in government’s rail transformation plans are facing delays, and there remain long-standing issues with the rail sector that need to be addressed, such as its financial sustainability and service to passengers.

  9. Investigation into the costs of the UK-Rwanda Partnership

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    The UK Government will pay £370 million under the UK-Rwanda Partnership, a further £20,000 per individual and £120 million once the first 300 people have been relocated, plus £150,874 per individual for processing and operational costs, according to a new report by the National Audit Office.

  10. Progress in implementing Universal Credit

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    One in five people on Tax Credits who were invited to move to Universal Credit (UC) did not then claim UC and had their benefits stopped.

  11. Supporting mobile connectivity

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    It is unclear whether a government programme to expand 4G coverage to 95% of the UK landmass by December 2025 will be delivered on time.

  12. Government’s management of legal aid

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    The Ministry of Justice does not know whether everyone eligible for legal aid can access it and government needs to do more to ensure the sustainability of the legal aid market if it is to achieve value for money.

  13. Non-executive appointments

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    Government is taking longer than it should to appoint non-executive directors (NEDs) to public positions, and these delays can leave gaps on boards, creating risks to governance, and reducing the number of high-quality candidates.