Managing FCDO’s overseas estate
Published on:This NAO report examines whether the Foreign, Commonwealth & Development Office (FCDO) has a robust approach to managing its overseas estate.
Search results for 'People and operations'
Showing 1 - 20 of 48 results
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Maintaining public service facilities
Published on:The public spending watchdog has estimated that the government’s maintenance backlog is at least £49 billion.
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Lessons learned: Government’s use of external consultants
Autumn 2025Government departments use external consultants as a source of skills and expertise. This study will lay out the facts on use of consultants.
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Civil service leadership capability
Published on:This report examines the government’s overall approach to leadership capability within the Senior Civil Service.
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Non-executive appointments
Published on:Government is taking longer than it should to appoint non-executive directors (NEDs) to public positions, and these delays can leave gaps on boards, creating risks to governance, and reducing the number of high-quality candidates.
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Financial management in government: allocating resources
Published on:This guide is for senior finance leaders in government departments and other public bodies. It sets out insights and good practice on how to allocate resources for better financial management in government. It is the third in a five-part series of guides, which follow the financial management lifecycle. For public services to be efficient and […]
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Lessons learned: Improving operational capability to provide better customer services
Summer 2025This upcoming NAO report will bring together findings on operational capability and provide insights on providing better services.
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People and Operational Management Insights team
Our People and Operational Management Insights team are experts in the challenges facing government in service delivery, workforce, people skills and capability management.
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DWP customer service
Published on:DWP’s customer service has fallen short of expected standards in recent years, and is letting down some of the most vulnerable in society.
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Investigation into whistleblowing in the civil service
Published on:Whistleblowing arrangements in government require further improvement with slow and inconsistent progress being made by departments and other civil service bodies, a new National Audit Office (NAO) report says.
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Progress with the New Hospital Programme
Published on:Our report found that the New Hospital Programme (NHP) has experienced delays and is expected to deliver 32 of the intended target of 40 new hospitals by 2030.
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Police recruitment target hit, now to secure the benefits
Published on:We’ve used our Police Uplift Programme report to give context on the Home Office reaching its target of 20,000 new police officers.
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Civil service workforce: Recruitment, pay and performance management
Published on:Government has opportunities to improve the efficient management of its workforce, including on recruitment, pay and performance management.
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Whistleblowing in the civil service
Published on:Our guide is for people who deal with whistleblowers, investigate concerns or manage whistleblowing processes in government organisations.
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Leadership development in the civil service
Published on:In this report we describe the civil service’s training and development of its leaders, focusing on the senior civil service and the pipeline of future senior leaders
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NHS England’s modelling for the Long Term Workforce Plan
Published on:Weaknesses in modelling for NHS England’s Long Term Workforce Plan need addressing to improve future strategic workforce planning.
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Condition of school buildings
Published on:Following years of underinvestment, the overall condition of school buildings is declining. Around 700,000 pupils attend a school that needs major rebuilding or refurbishment.
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Managing central government property
Published on:This study examines how the Cabinet Office maintains, oversees and manages central government property.
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Investigation into the performance of HM Passport Office
Published on:This report examines how effectively HM Passport Office managed the service in 2022 after the lifting of COVID travel restrictions.
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Financial management in government: Enablers of success
Published on:Covering leadership, skills and data, our guide covers the essential enablers to unlock the potential of your finance team.