Local authority accounts – a guide to your rights
Published on:This guide provides information on how people can ask questions and raise objections about the accounts of their local authority.
Showing 81 - 100 of 191 results
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Efficiency – who’s judging?
Published on:Government departments are making plans for achieving substantial efficiency savings by 2024-25, but what might this mean in practice?
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Climate change risk: A good practice guide for Audit and Risk Assurance Committees
Published on:This guide will help ARACs recognise how climate change risks could manifest themselves and support them in challenging senior management on their approach to managing climate change risks.
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Six reasons why digital transformation is still a problem for government
Published on:It’s revealing to look at the timeline of digital transformation initiatives over the last 25 years. Government’s ambition for ‘world class’ services using joined-up systems and data goes back to the mid 1990s, from where we can trace a steady stream of policies and initiatives right through to last autumn’s National Data Strategy. Most of […]
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The challenges in implementing digital change
Published on:This report sets out the lessons for government and departments to learn from the experience of implementing digital change.
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Supporting better value in public procurement
Published on:The NAO’s good practice guide for managing the commercial lifecycle The government’s response to the COVID-19 global pandemic has drawn renewed, and possibly unprecedented, attention to public procurement and commercial practice in government. Our aim at the NAO is to provide an independent and evidence-based perspective, on how public authorities can achieve better outcomes and value […]
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Efficiency in government
Published on:This report identifies key issues government will need to consider when attempting to increase its efficiency.
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Let’s get down to business
Published on:At the National Audit Office, we come across many business cases when looking at government programmes. A strong business case is vital for effective decision making and for successfully delivering intended outcomes. The foundation of a business case is a clear understanding of what success will look like for a programme – the strategic case. […]
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Using process mining to support the NAO’s investigation into the Windrush compensation scheme
Published on:Use of process mining to help understand the Home Office’s operation of the Windrush Compensation Scheme
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How to audit artificial intelligence models
Published on:In our ever-increasing digital and automatized world, certain buzzwords are becoming more centre stage in the public sector. One of them is “artificial intelligence”. While the concept, and development, of artificial intelligence is not new (artificial intelligence was first recognised as a formal discipline in the mid-1950s), it is a word that has been casually […]
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Principles of effective regulation
Published on:This framework is intended as a useful tool for policymakers and regulators overseeing any given market.
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When regulation affects everything from education to transport, how do we make regulation effective?
Published on:Good regulation can be used to achieve a range of different aims and opportunities. It can support innovation, make workplaces safer, or help to keep essential services affordable.
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Achieving excellence in Public Sector reporting
Published on:We’ve developed a set of principles and examples outlining good practice in Annual Reporting
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Initial learning from the government’s response to the COVID-19 pandemic
Published on:This report provides our initial thoughts on the learning government can draw from its response to COVID-19 to date.
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Better data means better services – so how can government get there?
Published on:The shielding programme was a swift government wide response to identify and protect clinically extremely vulnerable (CEV) people against COVID-19. Our recent report on Protecting and supporting the clinically extremely vulnerable during lockdown, shows how government quickly recognised the need to provide food, medicines and basic care to those CEV people shielding. This had to […]
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Improving services is a team game
Published on:Imagine being asked to design and provide a service that meets the needs of everyone in your street. This crossed my mind when the borough where I live in London became a surge testing location for coronavirus. For me that means producing a service that works for Margaret and David, the retired couple that have […]
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Auditing government’s pandemic response
Published on:Like governments around the world, ours has committed unprecedented amounts of public money to the fight against coronavirus. By the end of 2020, this reached £271 billion in the UK and will continue to increase. As the UK’s independent public spending watchdog, the National Audit Office has been tracking the Government’s pandemic spending commitments, reporting […]
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What should we ask ourselves to break the cycle of poor programme performance?
Published on:We are keen to support those responsible for both delivering and overseeing government programmes. In that spirit, we today publish our Framework to review programmes summarising what we ask when auditing major programmes. It draws from our experience of around 200 studies and includes examples of what we have seen. Our work provides insights on […]
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Framework to review programmes update April 2021
Published on:This review suggests key questions to ask when reviewing major programmes.
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Improving operational delivery in government
Published on:This guide will help senior leaders in government departments to manage and improve the way public services are delivered.