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  1. Departments of the Chancellor of the Exchequer: HM Customs and Excise Appropriation Account 1999 – 2000

    Report Financial audit

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    The National Audit Office today reported the results of their examination of HM Customs and Excise’s systems to ensure the systems provide an effective check on the assessment, collection and allocation of tax revenue during the year ending 31 March 2000. The report includes details of a serious breakdown of controls in Customs which contributed […]

  5. Department of Work and Pensions: Departmental Resource Accounts 2002-2003

    Report Financial audit

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    Head of the NAO Sir John Bourn reported to Parliament today that, according to the Department for Work and Pensions’ estimate, £3 billion may have been lost from benefit payments, the same amount as reported in 2001-2002. This constitutes some 2.7 per cent of the £112 billion of gross expenditure recorded in the Department’s resource […]

  6. Department of Work and Pensions: delivering effective services through contact centres

    Report Value for money

    Published on:

    The Department for Work and Pensions has made significant progress in delivering services through contact centres so that they are delivering improvements in value for money, but needs to continue to tackle a variety of barriers to exploit their full potential, according to a National Audit Office report published today. The Department’s 60 contact centres […]