Search results for 'Commercial and regulation'

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  2. Performance measurement by regulators

    Insight Good practice guides

    Published on:

    This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of regulators’ good practice. It’s complemented by ‘Performance measurement: Good practice criteria and maturity model’.

  3. National Citizen Service

    Report Value for money

    Published on:

    Having shown that the concept of a national citizen service has something to offer young people, to demonstrate value for money the OCS and the Trust now need to show they can grow NCS as intended and run it at a more affordable cost to the taxpayer.

  4. BBC TV Licence fee collection

    Report Value for money

    Published on:

    The BBC has improved the value for money of its activity, but there is scope to make improvements, particularly on licence fee evasion and the incomplete transition programme.

  5. The new generation electronic monitoring programme

    Report Value for money

    Published on:

    The case for a huge expansion of electronic monitoring using GPS was unproven, but the Ministry of Justice pursued an overly ambitious and high risk strategy anyway. Ultimately it has not delivered.

  6. Investigation into HMRC’s contract with Concentrix

    Report Value for money

    Published on:

    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  8. Government Commercial and Contracting: an overview of the NAO’s work

    Report Value for money

    Published on:

    This overview of the NAO’s work on the government’s management of contracting examines subjects including the government’s commercial capability, accountability and transparency, and its management of contracted-out service delivery.

  9. Delivering Carrier Strike

    Report Value for money

    Published on:

    The Department has made good progress since we last reported on Carrier Strike, however it still has a lot to do to meet its targets at the end of 2020.

  10. Managing the HMRC Estate

    Report Value for money

    Published on:

    By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.

  11. Crown Commercial Service

    Report Value for money

    Published on:

    It is not possible to show that the Crown Commercial Service has achieved more than departments would otherwise have achieved by buying common goods and services themselves.

  12. A Short Guide to Regulation

    Overview Short guide

    Published on:

    The NAO is publishing a suite of short guides relating to each government department and some cross-government issues, to assist House of Commons Select Committees.

  13. Improving patient access to general practice

    Report Value for money

    Published on:

    Challenging objectives for improving access to general practice have been set by the Department and NHS England, but a more coordinated approach and stronger incentives are needed.

  14. Digital Transformation in Government (2017)

    Report Value for money

    Published on:

    Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.

  15. Investigation into the UKTI specialist services contract with PA Consulting

    Report Value for money

    Published on:

    This is an investigation into the contractual arrangements that UK Trade and Investment (UKTI) had in place since 2013-14 for the outsourcing of sector specialist services with PA Consulting. PA received £18.8million in the first year of a contract due to last three years. Following concerns about the way the contract had been priced UKTI terminated the contract in January 2016 and agreed a commercial settlement with PA in May 2016.

  16. Hinkley Point C

    Report Value for money

    Published on:

    The Department has committed electricity consumers and taxpayers to a high cost and risky deal in a changing energy marketplace. We cannot say the Department has maximised the chances that it will achieve value for money.

  17. Service Family Accommodation

    Report Value for money

    Published on:

    This memorandum has been prepared to support the Committee of Public Accounts’ consideration of the Ministry of Defence’s (MoD’s) provision of accommodation to its service personnel.

  18. Financial services: regulation, redress and advice overview 2014

    Report Value for money

    Published on:

    This guide is designed to provide a quick and accessible overview of the financial services regulation, redress and advice bodies, using our published work. It covers:
    • The responsibilities 5 financial services regulation, redress and advice bodies and how they spend their money
    • Interaction and cooperation between the 5 bodies
    • Our recent findings and future challenges for the 5 bodies
    • Case studies on the impact of payment protection insurance mis-selling on the Financial Ombudsman Service and the financial crisis on the Financial Services Compensation Scheme

  19. Transforming Rehabilitation

    Report Value for money

    Published on:

    Probation services have been restructured on time and within cost targets during a period of major change but operational problems and risks to further service transformation need to be resolved if re-offending levels are to reduce.