Search results for 'Fraud and error'

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  7. The packaging recycling obligations

    Press release

    Published on:

    This report identifies lessons from the management and performance of the packaging recycling obligation system.

  8. The packaging recycling obligations

    Report Value for money

    Published on:

    This report identifies lessons from the management and performance of the packaging recycling obligation system.

  9. Rolling out Universal Credit

    Report Value for money

    Published on:

    In this report, we assess the value for money of the Department for Work and Pensions’ introduction of Universal Credit.

  12. Investigation into HMRC’s contract with Concentrix

    Press release

    Published on:

    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  13. Investigation into HMRC’s contract with Concentrix

    Report Value for money

    Published on:

    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  14. Confirmed impacts: Learning from the experience of welfare reform

    Report

    Published on:

    This impacts case study shows how DWP has responded to our reviews of several welfare reform programmes, including by improving financial controls, contract management, and the way it manages its portfolio of change programmes.

    It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

  16. The introduction of the Work Programme

    Report Value for money

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    The Department for Work and Pensions has introduced the Work Programme quickly, in just over a year, and this has had benefits, but the speed with which it was launched has also increased risks. The Department and providers have made assumptions about how many people the Programme will get back into work but there is a significant risk that they are over-optimistic.

  17. Means Testing

    Report Value for money

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    It will be difficult for government departments to achieve value for money from means-tested benefits unless government understands the impacts of means testing, learns from past experience and improves coordination between different benefits.

  18. Reducing losses in the benefits system caused by customers’ mistakes

    Report Value for money

    Published on:

    DWP does not yet have enough evidence to demonstrate that its activities to reduce the cost of mistakes by customers have been value for money. Although mistakes are difficult to detect, correct and prevent, the scale of overpayments and underpayments demonstrates a clear need for improvement.

  19. Department of Social Security Resource Accounts 2000-2001

    Report Financial audit

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    There has been a reduction in the estimated loss of social security benefit through fraud and error compared to previous years, according to a National Audit Office report published today. However, the total amount of Income Support and Jobseeker’s Allowance overpaid in 2000-2001, over £1 billion, is still substantial. As a result, head of the […]

  20. National Insurance Fund Account 1999-2000

    Report Financial audit

    Published on:

    Section 161 of the Social Security Administration Act 1992 requires me to examine and certify the National Insurance Fund Account and this report records the results of my examination of the 1999-2000 account.