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  1. Benefit sanctions

    Press release

    Published on:

    The Department for Work & Pensions is not doing enough to find out how sanctions affect people on benefits.

  4. The BBC’s understanding of its audiences and users

    Press release

    Published on:

    The report examines whether to inform decisions across the BBC, the Corporation efficiently, effectively and economically understands how people use and respond to the full range of its services.

  5. The Syrian Vulnerable Persons Resettlement programme

    Press release

    Published on:

    UK Government says it is on track to meet target to resettle 20,000 Syrian refugees by 2020. Local authorities’ ability to secure suitable school places and houses a risk to success. NAO estimate programme will cost £1.12bn by 2020.

  6. Crown Commercial Service

    Press release

    Published on:

    It is not possible to show that the Crown Commercial Service has achieved more than departments would otherwise have achieved by buying common goods and services themselves.

  8. BBC World Service

    Press release

    Published on:

    The BBC World Service has used savings generated since 2010 to invest in new digital and television services. There is, however, scope to improve the approach to target setting and performance reporting.

  10. Protecting consumers from scams, unfair trading and unsafe goods

    Press release

    Published on:

    The report examines the system protecting consumers from scams, unfair trading, and unsafe goods. BEIS has made progress since our 2011 review, but needs to do more, particularly in the context of the growth of e-commerce.

  11. The Financial Services Authority: A Review under Section 12 of the Financial Services and Markets Act 2000

    Report Value for money

    Published on:

    Five years after its creation the Financial Services Authority, the independent body regulating the financial services industry in the UK, is a well-established regulator with an impressive set of processes and structures to help tackle high-risk organisations and markets. It now needs to streamline and fully integrate these processes and structures, and increase its focus […]

  13. The Independent Police Complaints Commission

    Report Value for money

    Published on:

    The Independent Police Complaints Commission (IPCC), the body with responsibility for the police complaints system, has improved its performance against targets, in spite of a significant increase in its workload. In a report out today the National Audit Office finds, however, that the IPCC needs to do more to get feedback from complainants on how […]

  14. Protecting information across government

    Press release

    Published on:

    Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.

  15. Identity and Passport Service: Introduction of ePassports

    Report Value for money

    Published on:

    The Identity and Passport Service has successfully completed its project to introduce electronic passports, or ePassports, on time and to the required international standards. However, longer term risks to value for money remain because of the newness of the technology and unknown performance of border control readers in high-volume situations, a National Audit Office report […]

  16. Preparing for Sporting Success at the London 2012 Olympic and Paralympic Games and Beyond

    Report Value for money

    Published on:

    UK Sport has developed a strategy to achieve the Government’s ambitions for the GB teams to finish fourth in the Olympic medal table and to maintain second in the Paralympics table at the London 2012 Games. The achievements of athletes at recent elite international events suggest performance levels are improving. The NAO’s report identifies a […]

  17. Memorandum on the BBC’s Digital Media Initiative

    Briefing

    Published on:

    The BBC Executive did not have a sufficient grip on its Digital Media Initiative programme. Nor did it commission a thorough independent assessment to see whether it was technically sound.

  18. Department for Work and Pensions: Handling Customer Complaints

    Report Value for money

    Published on:

    Jobcentre Plus, The Pension Service and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. Nevertheless, there were 70,000 complaints recorded in 2007-08. For those customers who do complain, the complaints system is easily accessible and the majority […]