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  1. BBC World Service

    Press release

    Published on:

    The BBC World Service has used savings generated since 2010 to invest in new digital and television services. There is, however, scope to improve the approach to target setting and performance reporting.

  3. Protecting consumers from scams, unfair trading and unsafe goods

    Press release

    Published on:

    The report examines the system protecting consumers from scams, unfair trading, and unsafe goods. BEIS has made progress since our 2011 review, but needs to do more, particularly in the context of the growth of e-commerce.

  5. The Financial Services Authority: A Review under Section 12 of the Financial Services and Markets Act 2000

    Report Value for money

    Published on:

    Five years after its creation the Financial Services Authority, the independent body regulating the financial services industry in the UK, is a well-established regulator with an impressive set of processes and structures to help tackle high-risk organisations and markets. It now needs to streamline and fully integrate these processes and structures, and increase its focus […]

  6. Identity and Passport Service: Introduction of ePassports

    Report Value for money

    Published on:

    The Identity and Passport Service has successfully completed its project to introduce electronic passports, or ePassports, on time and to the required international standards. However, longer term risks to value for money remain because of the newness of the technology and unknown performance of border control readers in high-volume situations, a National Audit Office report […]

  7. Protecting information across government

    Press release

    Published on:

    Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.

  8. The Independent Police Complaints Commission

    Report Value for money

    Published on:

    The Independent Police Complaints Commission (IPCC), the body with responsibility for the police complaints system, has improved its performance against targets, in spite of a significant increase in its workload. In a report out today the National Audit Office finds, however, that the IPCC needs to do more to get feedback from complainants on how […]

  9. Preparing for Sporting Success at the London 2012 Olympic and Paralympic Games and Beyond

    Report Value for money

    Published on:

    UK Sport has developed a strategy to achieve the Government’s ambitions for the GB teams to finish fourth in the Olympic medal table and to maintain second in the Paralympics table at the London 2012 Games. The achievements of athletes at recent elite international events suggest performance levels are improving. The NAO’s report identifies a […]

  10. Memorandum on the BBC’s Digital Media Initiative

    Briefing

    Published on:

    The BBC Executive did not have a sufficient grip on its Digital Media Initiative programme. Nor did it commission a thorough independent assessment to see whether it was technically sound.

  11. Department for Work and Pensions: Handling Customer Complaints

    Report Value for money

    Published on:

    Jobcentre Plus, The Pension Service and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. Nevertheless, there were 70,000 complaints recorded in 2007-08. For those customers who do complain, the complaints system is easily accessible and the majority […]

  14. BIS’s capital investment in science projects

    Press release

    Published on:

    The Department for Business, Skills and Innovation has not used good quality information to decide which science capital projects to invest in to optimise scientific and economic benefits.

  15. HMRC’s approach to collecting tax from high net worth individuals

    Press release

    Published on:

    HMRC has a special unit to collect tax from high net worth individuals who are those with assets of £20m or more. While this special unit gives it a better understanding of the tax affairs and behaviours of these taxpayers it needs to evaluate what approaches are the most effective and to understand the outcome it achieves.

  17. Use of consultants and temporary staff

    Press release

    Published on:

    Annual spending on consultants and temporary staff has reduced by £1.5 billion since 2010 when strict spending controls were introduced. However, annual spend is now increasing once more and is between £400 million and £600 million higher than in 2011-12.

  19. The Home Office: Reducing the risk of violent crime

    Report Value for money

    Published on:

    Overall levels of violent crime have fallen by 9.0 per cent since 2002-03 and the number of serious violent offences recorded by the police has fallen by 5.9 per cent over the same period. The Home Office’s actions to encourage local areas to address domestic violence and alcohol related crime are likely to have made […]

  20. Environment Agency: Efficiency in water resource management

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, reported today that while the Environment Agency provides well-managed and professional water resource management services there is scope to improve efficiency and realise net savings of some £450,000 a year on its activities in England, with a further potential saving of between £1 million to £2 […]