Search results for 'Pensions'

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  1. Personal Independence Payment: early progress

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    The DWP has had to delay the Personal Independence Payment programme’s roll-out and reduce expected savings during this Spending Review period.

  2. Programmes to help families facing multiple challenges

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    Two government programmes aiming to help families with multiple challenges, such as unemployment and anti-social behaviour, are starting to provide benefits but considerable challenges remain.

  3. Spinning-out MyCSP as a mutual joint venture

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    MyCSP has the potential to be good value for money with a projected saving of 50 per cent on costs, but the Cabinet Office and MyCSP still face many large challenges in transforming the service.

  5. Universal Credit: early progress

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    Universal Credit plans were driven by an ambitious timescale, and this led to the adoption of a new approach. The programme suffered from weak management and ineffective control.

  7. Charges for customer telephone lines

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    Government is continuing to make extensive use of higher rate telephone numbers for customer telephone lines, despite efforts by departments to reduce their use.

  10. Social Fund White Paper Account 2012-13

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    The Comptroller and Auditor General’s audit of the DWP’s Social Fund White Paper Account for 2012-13 has revealed substantial improvements in many areas over which he had previously expressed concerns.

  12. Financial management in government

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    Stronger financial management will be needed in departments if they are to speed up the restructuring of service delivery.

  13. Internal Audit in Practice Case Studies

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    The Institute of Internal Auditors and the NAO released a set of case studies illustrating some of the key principles of effective internal auditing, taken from a range of public and private sector organisations (including British Telecom, Department for Work and Pensions, EDF etc).

  15. Responding to change in jobcentres

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    The jobcentre network has coped well in the economic downturn, but must improve performance measures if it is to support claimants effectively.

  18. Child Maintenance and Enforcement Commission Client Funds Account 2011-12

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    The Comptroller and Auditor General has qualified his opinion on the regularity of receipts and payments because of the level of error in maintenance assessments. He has also given an adverse opinion on the truth and fairness of the outstanding maintenance arrears.

  19. Managing the impact of Housing Benefit reform

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    DWP is working to manage the introduction of the housing benefit reforms and has a critical role to play in anticipating adverse consequences.

  20. Submission of evidence: Controls on regulation

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    The Better Regulation Executive is currently reviewing controls on regulation. This document is the National Audit Office’s submission to that review. It is based on a combination of our previous work and new work with five case study departments earlier this year.