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  1. Child Maintenance

    Press release

    Published on:

    This report looks at whether the government is achieving value for money in its management of child maintenance.

  3. Employment support: The Kickstart Scheme

    Press release

    Published on:

    This report examines how well DWP’s Kickstart scheme was implemented, and whether it is having the intended positive impact.

  5. Guidance and information for auditors

    To support local auditors in their work and facilitate consistency of approach between auditors of the same types of entity, we maintain a series of Auditor Guidance Notes (AGNs).

  8. Department for Work and Pensions: Handling Customer Complaints

    Report Value for money

    Published on:

    Jobcentre Plus, The Pension Service and the Disability and Carers Service provided services to 22 million customers in 2007-08, over 80 per cent of whom were satisfied with the services they received. Nevertheless, there were 70,000 complaints recorded in 2007-08. For those customers who do complain, the complaints system is easily accessible and the majority […]

  9. Local welfare provision

    Report Value for money

    Published on:

    Overall spending on discretionary local welfare support by central and local government has reduced since April 2013. The consequences of this gap in provision are not understood.

  10. Train to Gain: Developing the skills of the workforce

    Report Value for money

    Published on:

    At a cost of £1.47 billion by March 2009, Train to Gain had supported employer-focused training for over one million learners, and had developed a skills brokerage service with which a majority of employers was satisfied. But while Train to Gain has achieved undoubted benefits for employers, the NAO has concluded that over its full […]

  13. The sale of Eurostar

    Report Value for money

    Published on:

    The sale of Eurostar generated proceeds of £757m. The government prepared well for the sale and achieved its objectives to maximise proceeds. The sale illustrates some general lessons for government as it embarks on its asset sales programme.

  16. Investigation: the government’s funding of Kids Company

    Report Value for money

    Published on:

    Kids Company, a children’s charity, received at least £46m of public funding. Officials raised concerns about the charity’s cash flow and financial sustainability at least 6 times between 2002 and 2015 but the charity never reached a position where it was able to operate without government assistance.

  18. Council Tax Support

    Report Value for money

    Published on:

    Not all local authorities’ Council Tax support scheme will achieve the objectives outlined by the Department of Communities and Local Government.

  19. Department For Work and Pensions: Progress in tackling benefit fraud

    Report Value for money

    Published on:

    The Department for Work and Pensions has made good progress in tackling benefit fraud, which is estimated to have fallen from an estimated £2 billion in 2000-01 to £800 million in 2006-07, a substantial achievement by its staff, although definitional changes have helped. Tackling benefit fraud is inherently difficult as it is in the nature […]

  20. Client Funds Account – Statutory Child Maintenance Schemes 2013-14

    Report Financial audit

    Published on:

    The C&AG has qualified the DWP’s Client Funds Account on the grounds of material errors in the calculations of child maintenance assessments. He has also given an adverse opinion on the truth and fairness of the outstanding maintenance arrears.