Search results for 'People and operations'

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  1. Rolling out Universal Credit

    Press release

    Published on:

    In this report, we assess the value for money of the Department for Work and Pensions’ introduction of Universal Credit.

  2. Transformation guidance for audit committees

    Insight Good practice guides

    Published on:

    Transformation programmes can be highly complicated and risky. This guidance assists those overseeing them by setting out questions committees should ask during set-up, delivery and live-running phases.

  7. Department for International Development: investing through CDC

    Report Value for money

    Published on:

    The Department for International Development has improved its oversight of CDC and has directed it to address many of the weaknesses previously identified by Parliament. However, it remains a significant challenge for CDC to demonstrate its ultimate objective of creating and making a lasting difference to people’s lives in some of the world’s poorest places.

  8. Department for International Development: investing through CDC

    Press release

    Published on:

    The Department for International Development has improved its oversight of CDC and has directed it to address many of the weaknesses previously identified by Parliament. However, it remains a significant challenge for CDC to demonstrate its ultimate objective of creating and making a lasting difference to people’s lives in some of the world’s poorest places.

  9. Yarl’s Wood Immigration Removal Centre

    Report Value for money

    Published on:

    It is important that the services for vulnerable people at the Yarls Wood Immigration Removal Centre are delivered ‘right first time’ and this did not happen here. Steps are now being taken to address the problems but 35% of the recommendations from Her Majesty’s Inspector of Prisons’ 2015 inspection have not yet been implemented.

  10. Yarl’s Wood Immigration Removal Centre

    Press release

    Published on:

    It is important that the services for vulnerable people at the Yarls Wood Immigration Removal Centre are delivered ‘right first time’ and this did not happen here. Steps are now being taken to address the problems but 35% of the recommendations from Her Majesty’s Inspector of Prisons’ 2015 inspection have not yet been implemented.

  11. The quality of service for personal taxpayers

    Report Value for money

    Published on:

    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  12. The quality of service for personal taxpayers

    Press release

    Published on:

    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  15. Complaints policy

    What to do if you want to complain about the work of the National Audit Office. We value your comments and feedback. The NAO aims to carry out its work to the highest professional standards and to deliver an efficient and effective public audit service which represents best value for money. We are committed to continual improvement.

  16. Transparency

    As a publicly funded organisation we have a duty to be transparent in our business operations. This page sets out our transparency principles and provides all of our publicly disclosed corporate information.

  17. Leaving the services

    Report Value for money

    Published on:

    The Ministry of Defence offers a good range of resettlement support for those leaving the Armed Forces, and most people adapt back into civilian life easily and comfortably. There are a minority of people who have a more difficult time finding employment, housing or making the social transition. A National Audit Office survey of those […]

  18. Vehicle Excise Duty Accounts 2006-07

    Report Financial audit

    Published on:

    The evasion of road tax by motorists and motorcyclists has increased significantly, the National Audit Office has reported. According to the Department for Transport’s roadside survey in June 2006, Vehicle Excise Duty evasion was running at some 5 per cent (£217 million), up from 3.6 per cent (£147 million) the previous year. The Driver and […]

  19. Environment Agency: Efficiency in water resource management

    Report Value for money

    Published on:

    Sir John Bourn, head of the National Audit Office, reported today that while the Environment Agency provides well-managed and professional water resource management services there is scope to improve efficiency and realise net savings of some £450,000 a year on its activities in England, with a further potential saving of between £1 million to £2 […]

  20. Criminal Records Bureau: Delivering Safer Recruitment?

    Report Value for money

    Published on:

    There were problems in performance during the first seven months after the launch of the Criminal Records Bureau but, following joint action by the Bureau, Capita and the Home Office, the Bureau is now delivering reliably each week over twice the number of Disclosures of criminal records undertaken by the police under the old arrangements. […]