Cabinet office must improve customer experience in civil service pension scheme
Published on:Cabinet Office’s contract with MyCSP has not always effectively addressed when performance has fallen below agreed customer service levels.
Search results for 'Performance management'
Showing 101 - 120 of 206 results
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Confirmed impacts: Improving Confiscation Orders
Published on:This impacts case study shows how our review led to an overhaul of the whole approach to confiscating criminals’ assets, including better coordination across regional offices and with the police and organised crime units.
It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.
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Departmental Overview: The performance of HM Revenue & Customs 2013-14
Published on:This Departmental Overview is one of 17 we have produced covering our work on each major government department. It summarises our work on the HM Revenue & Customs 2013-14
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Departmental Overview: The performance of the Department of Health 2013-14
Published on:This Departmental Overview is one of 17 we have produced covering our work on each major government department. It summarises our work on the Department for Health.
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Departmental Overview: The performance of the Department for Culture, Media & Sport 2013-14
Published on:This Departmental Overview is one of 17 we have produced covering our work on each major government department. It summarises our work on the Department for Culture, Media & Sport 2013-14.
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Departmental Overview: The performance of the Ministry of Defence 2013-14
Published on:This Departmental Overview is one of 17 we are producing covering our work on each major government department. It summarises our work on the Ministry of Defence during 2013-14.
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Departmental Overview: The performance of the Department of Energy & Climate Change 2013-14
Published on:This Departmental Overview is one of 17 we have produced covering our work on each major government department. It summarises our work on the Department of Energy & Climate Change 2013-14.
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Improving patient access to general practice
Published on:Challenging objectives for improving access to general practice have been set by the Department and NHS England, but a more coordinated approach and stronger incentives are needed.
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Departmental Overview: The performance of the Department for International Development 2013-14
Published on:This Departmental Overview is one of 17 we have produced covering our work on each major government department. It summarises our work on the Department for International Development 2013-14.
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Departmental Overview: The performance of the Ministry of Justice 2013-14
Published on:This Departmental Overview is one of 17 we are producing covering our work on each major government department. It summarises our work on the Ministry of Justice during 2013-14.
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Departmental Overview: The performance of the Department for Communities and Local Government 2013-14
Published on:This Departmental Overview is one of 17 we are producing covering our work on each major government department. It summarises our work on the Department for Communities and Local Government during 2013-14.
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Departmental Overview: The performance of the Cabinet Office 2013-14
Published on:This Departmental Overview is one of 17 we are producing covering our work on each major government department. It summarises our work on the Cabinet Office 2013-14.
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Departmental Overview: The performance of the Home Office 2013-14
Published on:This Departmental Overview is one of 17 we are producing covering our work on each major government department. It summarises our work on the Home Office 2013-14.
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Progress delivering the ‘One Mission, One Bank’ strategy
Published on:The Bank of England has made progress in its aim to operate in a more unified way following its expansion. More is needed to embed cultural change and deliver long term data projects.
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South West Regional Development Agency. Independent Performance Assessment
Published on:An independent assessment of three Regional Development Agencies – One North East (ONE), South East England Development Agency (SEEDA) and South West Regional Development Agency (SWRDA) – has concluded that ONE and SEEDA are performing strongly and SWRDA is performing well. The assessments by the National Audit Office are based on five criteria: ambition, prioritisation, […]
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Departmental Overview: The performance of the Department for Environment, Food & Rural Affairs 2013-14
Published on:This Departmental Overview is one of 17 we are producing covering our work on each major government department. It summarises our work on the Department for Environment, Food and Rural Affairs during 2013-14.
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Departmental Overview: A summary of the NAO’s work on the Department for Education 2013-14
Published on:This Departmental Overview is one of 15 we are producing covering our work on each major government department. It summarises our work on the Department for Education during 2013-14.
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Departmental Overview: The performance of the Foreign & Commonwealth Office 2013-14
Published on:This Departmental Overview is one of 17 we are producing covering our work on each major government department. It summarises our work on the Foreign & Commonwealth Office 2013-14.
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Departmental Overview: The performance of the Department for Transport 2013-14
Published on:This Departmental Overview is one of 17 we have produced covering our work on each major government department. It summarises our work on the Department for Transport 2013-14.
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Promoting Participation with the Historic Environment
Published on:The Department for Culture, Media and Sport (DCMS) met only one of its three targets to reach new audiences by increasing the number of people from underrepresented groups who visit the historic environment by 2007-08. The targets were challenging and DCMS and English Heritage had limited levers to influence more people to visit historic sites. […]