HM Revenue & Customs: Customer service performance
Published on:Despite some welcome improvements, HMRC’s performance in answering calls from the public is poor value for money.
Search results for 'Science and innovation'
Showing 121 - 140 of 317 results
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Protecting consumers – the system for enforcing consumer law
Published on:Unfair treatment of consumers, ranging from pressure selling to systematic scams by criminals, is costing billions of pounds each year – but the system for enforcing consumer law is not delivering value for money.
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Carrier Strike: The 2012 reversion decision
Published on:The MOD acted promptly to revert to the decision to buy the vertical take-off version of the Joint Strike Fighter but will have to manage significant risks.
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The BBC’s approach to managing the cost of its support functions
Published on:The BBC has reduced its spending on support functions but in future it should plan for cuts by clearly defining the level of service it requires and what that should cost.
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Lessons from cancelling the InterCity West Coast franchise competition
Published on:The competition to let this franchise lacked oversight. The full cost to the taxpayer is unknown, but likely to be significant.
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Improving the UK’s science capability for managing animal diseases
Published on:This report examines whether Defra is well placed to redevelop the UK’s primary site for managing threats from animal diseases.
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Review of the data systems for Public Service Agreement 4
Published on:Comprehensive Spending Review 2007 covering the period 2008-2011
Review of the data systems for Public Service Agreement 4 led by the Department for Business, Innovation and Skills: ‘Promote world class science and innovation in the UK’
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Regulating Network Rail’s efficiency
Published on:Limitations in Network Rail’s cost information has hampered the ability of the Office of Rail Regulation to assess efficiency savings.
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A review of collaborative procurement across the public sector
Published on:The National Audit Office and the Audit Commission have today called for public bodies to work together much more effectively than they currently do to maximise savings from procurement activities.
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The National Programme for IT in the NHS: an update on the delivery of detailed care records systems
Published on:The rate at which electronic care records systems are being put in place across the NHS under the National Programme for IT is falling far below expectations and the core aim that every patient should have an electronic care record under the Programme will not now be achieved.
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Review of the UK’s Competition Landscape
Published on:A National Audit Office review of the regime for overseeing markets and enforcing competition law in the UK has found that it is generally effective and well regarded by comparison with international equivalents. However, the NAO has found that the competition system as a whole must still address a number of challenges to function as […]
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Delivering High Quality Impact Assessments
Published on:Government is committed to conducting formal impact assessments of the need for and likely impact of new regulations. A National Audit Office report has found that scrutiny of proposed legislation is strengthening and that the standard is better than it was, but one fifth of assessments still did not include any quantified data to assess […]
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The BBC’s management of three major estate projects
Published on:The BBC Trust has today published an independent report prepared by the National Audit Office (NAO) on the BBC’s management of three major estates projects. These were the refurbishment and redevelopment of Broadcasting House in London, the construction of Pacific Quay in Glasgow and the Corporation’s forthcoming move to Salford Quays.
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Commercial skills for complex government projects
Published on:The National Audit Office has warned that the value for money of 43 major government projects worth around £200 billion is at risk because of significant weaknesses in the Government’s commercial skills and expertise. But there is an even greater risk to many other complex projects where skills shortages are not being assessed systematically. The […]
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Protecting consumers from unsafe products
Published on:This report examines the extent to which the UK’s product safety regime protects consumers from harm, focusing on the OPSS.
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Private Finance Projects
Published on:This paper has been prepared for the House of Lords Economic Affairs Committee to support their inquiry on Private Finance.
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Highways Agency: Contracting for Highways Maintenance
Published on:Since the introduction of a new type of maintenance contract in 2001 by the Highways Agency there have been some improvements in the quality and delivery to budget of maintenance on England’s motorways and trunk roads. However, according to a report by the National Audit Office, costs have risen, with those for routine maintenance increasing […]
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Ministry of Defence: Delivering multi-role tanker aircraft capability
Published on:The National Audit Office has been unable to conclude that the Ministry of Defence has achieved value for money from the procurement phase of its £10.5 billion private finance deal for the Future Strategic Tanker Aircraft (FSTA), according to a report released today. Despite managing the later stages of the procurement well, the MOD’s ability […]
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The Procurement of Criminal Legal Aid in England and Wales by the Legal Services Commission
Published on:The National Audit Office has today reported to Parliament that there are risks to value for money from the way the Legal Services Commission (the LSC) administers and procures legal aid for criminal cases. In 2008-09, the Commission spent more than £1.1 billion on criminal legal aid – legal assistance for people suspected of or […]
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The performance and management of hospital PFI contracts
Published on:Most PFI hospital contracts are well-managed and the evidence indicates that they are currently achieving the value for money expected when the contracts were signed. There continue to be risks, however, to the long-term value for money of these contracts.