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  1. Tackling problem debt

    Press release

    Published on:

    This report aims to evaluate and conclude on HM Treasury’s overall approach to over-indebtedness.

  4. Investigation into errors in Employment and Support Allowance

    Press release

    Published on:

    This investigation covers a single, major cause of underpayment error in ESA. This error relates to people whose existing benefit claim was converted to ESA and who were entitled to income-related ESA but were only awarded contribution-based ESA.

  5. Inland Revenue EDS Strategic Partnership: Award of New Work

    Report Value for money

    Published on:

    The Inland Revenue’s strategic partnership with Electronic Data Systems Limited (EDS) has been successful in helping the Department deliver significant changes in taxation policy to demanding timetables, Sir John Bourn, head of the National Audit Office, reported to Parliament today. The Department and EDS run the contract as a partnership, recognising the need for both […]

  6. The Customs Declaration Service

    Press release

    Published on:

    HMRC has made progress in developing the new customs system, which was part of its existing programme, but it may need to be ready much earlier than originally planned if there is no agreement extending timescales on the transition to any new customs arrangements

  7. Investigation into HMRC’s contract with Concentrix

    Press release

    Published on:

    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  9. The UK border: preparedness for EU exit

    Press release

    Published on:

    This report assesses how prepared government departments are for the changes required at the border after EU exit.

  10. The sale of student loans

    Press release

    Published on:

    This report considers the value for money of the sale of student loans that entered repayment between 2002 & 2006.

  11. The quality of service for personal taxpayers

    Press release

    Published on:

    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  12. Financial sustainability of local authorities 2018

    Press release

    Published on:

    This report reviews developments in the sector and examines whether the Department, along with other departments with responsibility for local services, understands the impact of funding reductions on the financial and service sustainability of local authorities.

  14. The Motability scheme

    Press release

    Published on:

    This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.

  15. Managing the welfare cap

    Press release

    Published on:

    The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.

  16. Online Fraud

    Press release

    Published on:

    Online fraud is now the most commonly experienced crime in England and Wales, but has been overlooked by government, law enforcement and industry.

  17. The BBC’s commercial activities: a landscape review

    Press release

    Published on:

    This report, our first on this subject, is a landscape review of the BBC’s commercial activities, setting out how the BBC organizes these activities and the key risks and challenges they currently face.

  20. NAO Briefing: Environmental protection

    Briefing

    Published on:

    The National Audit Office has prepared this briefing on environmental protection for the Environmental Audit Committee. It is a follow up to the environmental protection briefing which the NAO prepared for the Committee in August 2010, and focusses on the progress made by the government in this area since 2010.