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  2. Inland Revenue EDS Strategic Partnership: Award of New Work

    Report Value for money

    Published on:

    The Inland Revenue’s strategic partnership with Electronic Data Systems Limited (EDS) has been successful in helping the Department deliver significant changes in taxation policy to demanding timetables, Sir John Bourn, head of the National Audit Office, reported to Parliament today. The Department and EDS run the contract as a partnership, recognising the need for both […]

  3. HMRC’s approach to collecting tax from high net worth individuals

    Press release

    Published on:

    HMRC has a special unit to collect tax from high net worth individuals who are those with assets of £20m or more. While this special unit gives it a better understanding of the tax affairs and behaviours of these taxpayers it needs to evaluate what approaches are the most effective and to understand the outcome it achieves.

  4. The administration of the Scottish Rate of Income Tax 2015-16

    Press release

    Published on:

    Her Majesty’s Revenue and Customs continues to make progress in ensuring that income tax levied under the Scottish rate will be assessed and collected properly, but still faces significant challenges to ensure that all Scottish taxpayers are correctly identified

  8. Tackling problem debt

    Press release

    Published on:

    This report aims to evaluate and conclude on HM Treasury’s overall approach to over-indebtedness.

  10. Whole of Government Accounts 2017-18

    Press release

    Published on:

    The Whole of Government Accounts consolidates the public sector’s accounts to produce a picture of the UK’s public finances.

  11. Investigation into HMRC’s contract with Concentrix

    Press release

    Published on:

    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  12. The Customs Declaration Service

    Press release

    Published on:

    HMRC has made progress in developing the new customs system, which was part of its existing programme, but it may need to be ready much earlier than originally planned if there is no agreement extending timescales on the transition to any new customs arrangements

  13. Investigation into errors in Employment and Support Allowance

    Press release

    Published on:

    This investigation covers a single, major cause of underpayment error in ESA. This error relates to people whose existing benefit claim was converted to ESA and who were entitled to income-related ESA but were only awarded contribution-based ESA.

  14. The UK border: preparedness for EU exit

    Press release

    Published on:

    This report assesses how prepared government departments are for the changes required at the border after EU exit.

  15. The quality of service for personal taxpayers

    Press release

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    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  17. Financial sustainability of local authorities 2018

    Press release

    Published on:

    This report reviews developments in the sector and examines whether the Department, along with other departments with responsibility for local services, understands the impact of funding reductions on the financial and service sustainability of local authorities.

  18. The sale of student loans

    Press release

    Published on:

    This report considers the value for money of the sale of student loans that entered repayment between 2002 & 2006.

  19. Managing the welfare cap

    Press release

    Published on:

    The welfare cap is encouraging a greater understanding of spending on some benefits and tax credits across government, but it is important that processes for managing the cap are reliable.

  20. The Motability scheme

    Press release

    Published on:

    This report considers: the Motability scheme’s customer offer and performance; Motability Operations’ financial model; and the scheme’s governance arrangements.