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Lottery balls

Investigation: National Lottery funding for good causes

An investigation into the fall in National Lottery income for good causes in 2016-17. It reviews the trends in total National Lottery sales and income for good causes, focusing on the six distributors with the largest share of National Lottery income and the way they have managed the balances within the National Lottery Distribution Fund.

13 December 2017

Published:
13 Dec 2017
Woman on a mobile phone

Public service markets: Putting things right when they go wrong

Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.

Published:
17 Jun 2015