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Classroom of pupils with Monitors

Confirmed impacts: Driving a customer service focus at the Education Funding Agency

This impacts case study shows how our work led to the Education Funding Agency’s launch of a single change programme to improve its customer service, use of data and business processes, and the skills of its people.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

15 Oct 2015
Pupils looking at whiteboard

Further education and skills sector: implementing the Simplification Plan

A plan by the Department for Business, Innovation & Skills to reduce complexity and administrative burdens in the further education and skills sector, despite improving some processes, has had only limited impact on providers’ costs.

4 Dec 2014