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NAO Diversity and Inclusion Strategy 2018-21

This strategy sets out how we will continue to improve the diversity of our workforce.

Sector(s): Equality, rights and citizenship, National Audit Office

Department(s): Ofgem

Published:
3 Aug 2018

Vulnerable consumers in regulated industries

Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.

Sector(s): Regulation, consumers and competition

Performance Improvement area(s): Customer management, Regulation, User choice and consumer protection

Department(s): Ofgem, Ofqual, Ofsted

Published:
31 Mar 2017

Performance measurement by regulators

This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of regulators’ good practice. It’s complemented by ‘Performance measurement: Good practice criteria and maturity model’.

Sector(s): Regulation, consumers and competition

Performance Improvement area(s): Performance measurement, Regulation

Department(s): Department for Business, Energy and Industrial Strategy, Food Standards Agency, Ofgem, Ofqual, Ofsted

Published:
4 Nov 2016

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Publications

NAO Diversity and Inclusion Strategy 2018-21

Vulnerable consumers in regulated industries

Performance measurement by regulators