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  2. Investigation into the South East Flexible Ticketing Programme

    Press release

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    The National Audit Office has today published the findings from its investigation into the Department for Transport’s (the Department’s) progress in implementing the South East Flexible Ticketing Programme (the Programme).  In January 2012, the Department set up the Programme to improve coordination, speed up delivery and increase take up of smart ticketing. The Department was […]

  3. Investigation into HMRC’s contract with Concentrix

    Press release

    Published on:

    HM Revenue & Customs’ (HMRC’s) contract with Synnex-Concentrix UK Ltd was terminated in November 2016. The contract was designed to add capacity to HMRC’s programme of interventions to prevent or detect error and fraud in personal tax credits awards. HMRC estimated that the contract would save £1 billion over its three year life time and an estimated £193 million, excluding Concentrix’s costs, had been saved by the time of contract termination.

  5. Investigation into the UKTI specialist services contract with PA Consulting

    Press release

    Published on:

    This is an investigation into the contractual arrangements that UK Trade and Investment (UKTI) had in place since 2013-14 for the outsourcing of sector specialist services with PA Consulting. PA received £18.8million in the first year of a contract due to last three years. Following concerns about the way the contract had been priced UKTI terminated the contract in January 2016 and agreed a commercial settlement with PA in May 2016.

  6. Progress report on maintaining competition in markets

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    The Office of Fair Trading has improved its operations following recommendations on maintaining competition in markets made by the National Audit Office and Committee of Public Accounts in 2005 and 2006. According to an NAO progress report published today, the OFT now needs to concentrate its efforts on strengthening the skills and experience of its […]

  7. Investigation into Police and Firefighters’ Pension Scheme Commutation factors

    Press release

    Published on:

    This looks at the chain of events which led to the government paying £711m in compensation to 34,000 pensioners who retired from the Police and Firefighters’ Pension Schemes between 2001 and 2006 without receiving their full pension entitlement. Due to the extent of the legal process in the case, some police and firefighters were retired for over 15 years before they received their full pension entitlement from government.

  9. Review of the UK’s Competition Landscape

    Report Value for money

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    A National Audit Office review of the regime for overseeing markets and enforcing competition law in the UK has found that it is generally effective and well regarded by comparison with international equivalents. However, the NAO has found that the competition system as a whole must still address a number of challenges to function as […]

  11. The Independent Police Complaints Commission

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    The Independent Police Complaints Commission (IPCC), the body with responsibility for the police complaints system, has improved its performance against targets, in spite of a significant increase in its workload. In a report out today the National Audit Office finds, however, that the IPCC needs to do more to get feedback from complainants on how […]

  15. Investigation into Just Solutions International

    Press release

    Published on:

    There was an estimated net loss of £1.1m when Just Solutions International, the commercial arm of the National Offender Management Service, set up to sell consultancy advice abroad, was closed in September 2015.

  18. Realising the benefits of the St Helena Airport project

    Press release

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    The St Helena airport’s planned opening date in May 2016 has been postponed as outstanding safety concerns are addressed, potentially adding to the project’s cost and delaying its benefits.