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  1. Increasing passenger rail capacity

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    With projected demand falling and costs of carriages rising, there are risks to value for money from plans to increase capacity on the rail network.

  2. Tackling problem drug use

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    A report by the NAO into government action to tackle problem drug use has concluded that there has been good progress in a number of areas, including an increasing number of problem drug users in effective treatment and an increasing number leaving treatment free from dependency. Without an evaluative framework for the Strategy as a […]

  3. Department of Health: Progress in improving stroke care

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    The Department of Health’s strategy for stroke care has increased the priority and awareness of the condition and started to improve patients’ care and outcomes, concludes a report by the National Audit Office published today. Actions taken since 2006 have improved the value for money of stroke care; but improvements have not been universal and […]

  4. BERR’s oversight of the Post Office Network Change Programme

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    In a report published today, the National Audit Office has found that the Post Office Network Change Programme has largely met its targets and complied with the undertakings given by the Department for Business, Enterprise and Regulatory Reform. However, the implementation of some of the new Outreach services, planned for 500 locations where conventional post […]

  5. Supporting people with autism through adulthood

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    The National Audit Office has reported today that Government departments and local health and social care organisations do not have enough information on numbers of adults with autism. They also lack a full understanding and awareness of the condition, limiting their ability to plan and deliver services effectively. Autism, which includes Asperger syndrome, is a […]

  6. Financial Management in the Department for Children, Schools and Families

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    The Department for Children, Schools and Families has made progress in improving its financial management, with strong commitment at senior management and board level, according to a National Audit Office report today.  The Department’s ability to reach a high standard of financial management depends partly on successful working with local authorities, other partner organisations, and […]

  7. Supporting Carers to Care

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    The majority of carers who receive benefits from the Department for Work and Pensions (DWP) are satisfied with the support they receive, worth up to £2 billion a year. The Department is delivering carers’ benefits effectively and has made improvements in processing claims in the last few years. But at least a fifth have difficulties […]

  8. Feeding back? Learning from complaints handling in health and social care

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    A report out today by the National Audit Office found that navigating complaints systems is not straightforward, particularly for health service users, and handling some complaints takes too long. There is little sharing of lessons from complaints or evidence that services are improving as a result. Some 133,600 NHS and 17,100 social care complaints were […]

  9. The roll-out of the Jobcentre Plus office network

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    The Jobcentre Plus programme rolled out a network of over 800 offices, combining the functions of the former jobcentres and social security offices, and was completed for £314 million less than the original £2.2 billion budget according to a National Audit Office report released today. The project was well managed, particularly the procurement aspect, where […]

  10. Increasing Employment Rates for Ethnic Minorities

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    The NAO has reported today that, despite some progress, there is still a significant gap between the employment rate for the ethnic minority population and that for the general population which could take thirty years to eliminate. The Department for Work and Pensions’ strategy to tackle this has had some success, but in the NAO’s […]

  11. Public funding of Large National Charities

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    Evidence from 12 large national charities shows that their delivery of public services could be undermined and limited by the complexity of the arrangements by which they receive public funding. Today’s report by the National Audit Office found that charities’ funding relationships with public bodies, including central government departments, local authorities and health trusts can […]

  13. Office of the Third Sector – Implementation of Full Cost Recovery

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    Full cost recovery remains an important principle for financial relationships between government and the third sector, but government departments have found difficulties in translating the principle into practice, according to a review published today by the National Audit Office. Today’s review examines the progress made by central government departments in ensuring that, by April 2006, […]

  14. The Thames Gateway: Laying the Foundations

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    The National Audit Office has today called for a step change improvement in how central government departments work with each other and with regional and local bodies, if the Government’s ambitious aspirations for the Thames Gateway region are to be realised. The Government has set out its vision to make the Thames Gateway, the area […]

  15. Helping individuals understand and complete their tax forms

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    Making forms and guidance easier to obtain and understand should help to reduce the unintentional errors by taxpayers and result in more accurate tax assessments. A report from the National Audit Office today proposes improvements which build on changes already introduced by HM Revenue & Customs. Taxpayers can obtain forms and guidance from HM Revenue […]

  16. Sure Start Children’s Centres

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    Sure Start Children’s Centres are valued by most of the families who use them, according to the National Audit Office. The families reached by children’s centres are some of the most disadvantaged, though the early signs are that more still needs to be done to reach and support some of the most excluded groups. The […]

  17. The Estate Strategy of the Police Service of Northern Ireland

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    The PSNI’s strategy to modernise and rationalise the police estate in Northern Ireland is leading to visible improvements, although there is still much work left to do, according to the National Audit Office. The plans to refurbish and build police stations, and review the need for others, are being taken forward against a challenging background. […]

  18. The Home Office: Tackling Anti-Social Behaviour

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    The majority of people who received an anti-social behaviour intervention, in a sample of cases examined by the National Audit Office, did not re-engage in anti-social behaviour. But, for a number of perpetrators interventions had limited impact. Seventeen per cent of the population perceive high levels of anti-social behaviour in their area and the cost […]

  19. Progress in tackling pensioner poverty: encouraging take up of entitlements

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    The Pension Service has made real and substantial progress since 2002 in helping pensioners to secure their entitlements using new and well thought through approaches, but will need to build on this work to improve take-up still further. A report today by the National Audit Office highlights the need to develop local work to reach […]

  20. The office accommodation of the Department for Culture, Media and Sport and its sponsored bodies

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    The Department for Culture, Media and Sport and 24 of the organisations it sponsors spend over £40 million a year on 95 offices across England. In a report to Parliament today Sir John Bourn, head of the National Audit Office, says that better management of this office accommodation could lead to savings. The Department sponsors […]