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Asylum accommodation and support

This report examines the government’s replacement of the COMPASS contracts for accommodation and support for asylum seekers.

Published:
3 Jul 2020
Online self assessment tax form

The quality of service for personal taxpayers

HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

Published:
25 May 2016