There is scope for greater use of online public services but there are still significant numbers of people who cannot go online or do not wish to do so.
An NAO review of the Government’s strategy for cyber security indicates that, although at an early stage, activities are already beginning to deliver benefits.
Government initiatives to reduce ICT spending are starting to work but the challenge will be to use ICT to reform public services and how government works.
This is the first report on Agile delivery in which we aim to provide practical support to those in publicly funded bodies who are using or considering using the approach in business change programmes.
Despite major expenditure by central government departments,weaknesses in departmental strategies and governance arrangements have limited the effectiveness of skills development activities.
“This is yet another example of a Government IT project taking on a life of its own, absorbing ever-increasing resources without reaching its objectives. The rationale and benefits of a regional approach were unclear and badly communicated to locally accountable fire and rescue services who remained unconvinced. Essential checks and balances in the early stages of the project were ineffective. It was approved on the basis of unrealistic estimates of costs and under-appreciation of the complexity of the IT involved and the project was hurriedly implemented and poorly managed. Its legacy is the chain of expensive regional control centres whose future is uncertain.”