Defra, the Rural Payments Agency and Government Digital Service have not worked together effectively to deliver the Common Agricultural Policy Delivery Programme.
HMRC has made good progress towards maximising revenue and making cost savings but also needs to do much more to improve its customer service.
An update for the Committee of Public Accounts on the Programme’s progress, including rollout and take-up of superfast broadband under Phase 1 (delivery to 90% of UK premises by December 2016) and comments on initial progress for phase 2.
The NAO has published a briefing paper on the Government’s identity assurance programme, which is aiming to create a safe and convenient way for people to access government services online.
The DWP has reset Universal Credit on a sounder basis but at significant cost, by extending the time for implementation and choosing a more expensive approach.
Government continues to make good progress in implementing the Programme. It must, however increase the pace of change in some areas in the face of evolving cyber threats.
There are serious risks to HMRC’s business if the programme to replace the Aspire contract fails to meet its objectives by June 2017, when the contract ends.
Older ICT systems critical for the delivery of key public services (‘legacy ICT’) expose departments to risks which must be understood and managed.
There is scope for greater use of online public services but there are still significant numbers of people who cannot go online or do not wish to do so.
An NAO review of the Government’s strategy for cyber security indicates that, although at an early stage, activities are already beginning to deliver benefits.
