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Fraud, error and debt management

To pay the right amount, to the right person, at the right time, government needs effective processes. Where these fail, fraud, error and outstanding debts to government all increase. In addition, new ways of delivering services bring new processes and controls, and create new risks and new opportunities. For example, more data sharing between government bodies can reduce fraud and error, but can also enhance the risk of cyber crime and accidental loss of confidential customer information.

Fraud and error affects many departments and almost all government bodies have debt owed to them, such as overdue tax liabilities and outstanding fines. Government could save £10 billion every year through better management of fraud, error and debt – especially by DWP and HMRC, which deal with the largest payments to and from the public.

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Department for Work and Pensions 2015-16 accounts

The Comptroller and Auditor General, Amyas Morse, has qualified his audit opinion on the regularity of the 2015-16 accounts of the Department for Work and Pensions. This is owing to the unacceptably high level of fraud and error in benefit expenditure, other than State Pension where the level of fraud and error is lower.

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Published:
8 Jul 2016