Green Homes Grant Voucher Scheme
This report examines the performance, implementation, procurement and management of the Green Homes Grant scheme.
8 Sep 2021
Business-as-usual operations constitute around £600bn of government expenditure – making it crucial this spending delivers value for money. Government, like other business sectors, is using operations management principles such as lean, systems thinking and continuous improvement for managing and improving performance. This includes informing business change and determining whether processes are needed and are delivering intended outcomes efficiently. Strategic, policy and investment decisions, use of information, technology, and organisational capability all have a major impact on whether services are efficient and meet customers' needs.
By analysing performance across government, the NAO has identified the aspects of operations and process management with the greatest impact. These include having a customer focus, taking a whole system perspective, using information to inform business decisions, and building an effective management and leadership environment.
Key NAO publications:
This report examines the performance, implementation, procurement and management of the Green Homes Grant scheme.
This report identifies key issues government will need to consider when attempting to increase its efficiency.
This investigation covers the Home Office’s establishment and administration of the Windrush Compensation Scheme.
This guide will help senior leaders in government departments to manage and improve the way public services are delivered.