Public bodies, taxpayers and users need to be able to find out how well public money is being spent, especially when budgets have been cut and government spending needs to deliver more for less. To be able to assess the success of policies, programmes and major projects, government must build performance and value for money measures into design, and ensure that decisions are based on these measures.
A "performance framework" provides the information for those making decisions across an organisation to act coherently, address challenges and changes and explain actions taken. As a minimum, such a framework requires: an agreed set of outcomes for which the business is aiming; a realistic plan of what is needed to achieve them; data on performance against relevant measures; and a mechanism for identifying and overcoming obstacles that arise.
Key NAO publications:
This report assesses how well Ofwat, Ofgem, Ofcom and the FCA measure and report their performance in protecting consumer interests.
Our study evaluates how far the government has an effective system for measuring progress towards its environmental objectives.
The Building Public Trust Awards recognise outstanding corporate reporting that builds trust and transparency. This interactive document illustrates a range of good practice examples in public sector reports.
This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of regulators’ good practice. It’s complemented by ‘Performance measurement: Good practice criteria and maturity model’.
There have been improvements in the way government plans and manages public sector activity, but the NAO does not consider that there exists a coherent, enduring framework for planning and management.
This report is published alongside ‘Spending Review 2015’.
There have been improvements in the way government plans and manages public sector activity, but the NAO does not consider that there exists a coherent, enduring framework for planning and management.
This report is published alongside ‘Government’s management of its performance: progress with single departmental plans’.
Payment by results (PbR) schemes are hard to get right, and are risky and costly for commissioners. Credible evidence for claimed benefits of PbR is now needed.
HM Treasury and HMRC do not keep track of tax reliefs intended to change behaviour, or adequately report to Parliament on whether tax reliefs work as expected.
The report covers HMRC’s progress in operating the PAYE service, its implementation of its new Real Time Information service and its performance in tax collection and in reducing error and fraud in personal tax credits.
Inadequate forecasting is an entrenched problem for government departments, leading to poor value for money and increased costs for the taxpayer.
