Skip to main content

Search results

Transforming public services

The easiest cuts in public spending have been made. To make bigger savings without affecting its customers, government needs to find new ways to organise and deliver public services. For example, it has started to delegate to local organisations and contract out services, create market-like ways of choosing and supplying services, and use digital technology better.

To succeed, government needs new skills and new ways to manage customers, ensuring that services are not disrupted. It also needs to coordinate national priorities such as growth, environmental management and infrastructure development.

The NAO shares the lessons and good practice it has identified across government in specific aspects such as Strategic centre of government; Customer management; Digital services; User choice and protection; Economic growth; and Environmental sustainability.

Key NAO publications:

Showing 1 - 10 of 26 results. Order by:
Relevance Most recent Alphabetical
Carer with a meal for a patient

The health and social care interface

This ‘think piece’ draws on our past work highlighting the barriers that prevent health and social care services working together effectively, examples of joint working and the move towards services centred on the needs of the individual, to inform the ongoing debate about the future of health and social care in England.

Sector(s): ,

Performance Improvement area(s): ,

Department(s): ,

Published:
4 Jul 2018
Scales of justice

Early progress in transforming courts and tribunals

In this report we outline what HM Courts and Tribunals Service’s (HMCTS) change portfolio to modernise and upgrade the justice system will deliver, consider early progress against plans and explore how HMCTS and its partners have managed the change portfolio and the risks it faces in the future.

Sector(s):

Performance Improvement area(s):

Department(s):

Published:
9 May 2018
Online self assessment tax form

The quality of service for personal taxpayers

HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

Sector(s):

Performance Improvement area(s): , , ,

Department(s):

Published:
25 May 2016
Whitehall and Westminster signposts

Government Commercial and Contracting: an overview of the NAO’s work

This overview of the NAO’s work on the government’s management of contracting examines subjects including the government’s commercial capability, accountability and transparency, and its management of contracted-out service delivery.

Sector(s):

Performance Improvement area(s): , ,

Department(s): ,

Published:
12 May 2016