Improving local bus services in England outside London
This study examines the government’s support for bus services and whether enablers to improve bus services are in place.
Published:
2 Oct 2020
2 Oct 2020
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Transforming public services
The easiest cuts in public spending have been made. To make bigger savings without affecting its customers, government needs to find new ways to organise and deliver public services. For example, it has started to delegate to local organisations and contract out services, create market-like ways of choosing and supplying services, and use digital technology better.
To succeed, government needs new skills and new ways to manage customers, ensuring that services are not disrupted. It also needs to coordinate national priorities such as growth, environmental management and infrastructure development.
The NAO shares the lessons and good practice it has identified across government in specific aspects such as Strategic centre of government; Customer management; Digital services; User choice and protection; Economic growth; and Environmental sustainability.
Key NAO publications:
- Transformation guidance for audit committees (May 2018)
- The art of spending public money wisely (Oct 2015)
- Welfare reform - lessons learned (May 2015)
- Transforming government's contract management (Sep 2014)
- Financial management in government (Jun 2013)
Transforming courts and tribunals: a progress update
This report describes progress following the second phase of HMCTS’s reform programme, which ended in January 2019.
Published:
13 Sep 2019
13 Sep 2019
The health and social care interface
This ‘think piece’ draws on our past work highlighting the barriers that prevent health and social care services working together effectively, examples of joint working and the move towards services centred on the needs of the individual, to inform the ongoing debate about the future of health and social care in England.
Published:
4 Jul 2018
4 Jul 2018
The Customs Declaration Service: a progress update
This report provides an update on HMRC’s progress with the Customs Declaration Service (CDS) since July 2017. We consider the deliverability of the CDS programme and highlight the risks and issues HMRC needs to manage to fully implement CDS by January 2019.
Published:
28 Jun 2018
28 Jun 2018
Transformation guidance for audit committees
Transformation programmes can be highly complicated and risky. This guidance assists those overseeing them by setting out questions committees should ask during set-up, delivery and live-running phases.
Published:
24 May 2018
24 May 2018
Early progress in transforming courts and tribunals
In this report we outline what HM Courts and Tribunals Service’s (HMCTS) change portfolio to modernise and upgrade the justice system will deliver, consider early progress against plans and explore how HMCTS and its partners have managed the change portfolio and the risks it faces in the future.
Published:
9 May 2018
9 May 2018
Sustainability and transformation in the NHS
Additional funding, aimed to help the NHS get on a financially sustainable footing, has instead been spent on coping with existing pressures.
Published:
19 Jan 2018
19 Jan 2018
Digital Transformation in Government
Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.
Published:
30 Mar 2017
30 Mar 2017
Health and social care integration
The Better Care Fund has not achieved the expected value for money, in terms of savings, outcomes for patients or hospital activity.
Published:
8 Feb 2017
8 Feb 2017
The quality of service for personal taxpayers
HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.
Published:
25 May 2016
25 May 2016