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Confirmed impacts: NAO report influences better regulation of consumer credit

In March 2013, the Minister for Consumer Affairs, along with the Economic Secretary to the Treasury, confirmed in a statement in the House of Commons that the government has drawn on our analysis as it develops a new regulatory regime for consumer credit markets.

This NAO impacts case study represents one example where there has been some beneficial change, whether financial or non-financial, resulting from our involvement.

Published:
3 Oct 2013
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Exiting the EU: Consumer protection, competition and state aid

This report examines the progress made by the Department for Business, Energy and Industrial Strategy, the Competition and Markets Authority, and National Trading Standards in building the UK’s legal framework and capacity and capability in consumer protection, competition and state aid.

Published:
6 Jul 2018
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Financial services: regulation, redress and advice overview 2014

This guide is designed to provide a quick and accessible overview of the financial services regulation, redress and advice bodies, using our published work. It covers:
• The responsibilities 5 financial services regulation, redress and advice bodies and how they spend their money
• Interaction and cooperation between the 5 bodies
• Our recent findings and future challenges for the 5 bodies
• Case studies on the impact of payment protection insurance mis-selling on the Financial Ombudsman Service and the financial crisis on the Financial Services Compensation Scheme

Published:
27 Feb 2015