“The work of the V&A contributes to the Government’s aim of extending access to the arts. The museum is clearly working hard to broaden access to its collections and to make the Museum a more visitor-friendly place.
“However, the sharp fall in visitor numbers in 1999-2000 shows that more needs to be done. The V&A needs to press ahead with the work in hand to improve public understanding of the nature of its collections and to improve the way they are presented. The V&A also needs to improve communication about the activities it offers. There are good things going on at the V&A but not enough people know about them”.
22 Feb 2001