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Classroom of pupils with Monitors

Confirmed impacts: Driving a customer service focus at the Education Funding Agency

This impacts case study shows how our work led to the Education Funding Agency’s launch of a single change programme to improve its customer service, use of data and business processes, and the skills of its people.

It is one example of financial or non-financial benefits realised in 2014 as a result of our involvement, all of which are set out in our interactive PDF.

15 Oct 2015
National Audit Office logo

Communication with academy auditors 2015

The Comptroller and Auditor General is the appointed auditor of the Department for Education and Education Funding Agency under the Government Resources and Accounts Act 2000. The National Audit Office performs these audits on his behalf.

2 Sep 2015
Pupils looking at whiteboard

Further education and skills sector: implementing the Simplification Plan

A plan by the Department for Business, Innovation & Skills to reduce complexity and administrative burdens in the further education and skills sector, despite improving some processes, has had only limited impact on providers’ costs.

4 Dec 2014