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Report cover showing engineers on rail tracks

Reducing passenger rail delays by better management of incidents

“In addition to frustrating passengers, train delays cost the economy over £1 billion year. The rail industry has made progress in keeping trains moving, despite the rise in traffic on the network but, when incidents happen, passengers should get better information about what is happening. All sections of the rail industry need to improve their incident planning to keep trains moving quickly and safely.”

Published:
14 Mar 2008
Passenger plane

Refinancing the Public Private Partnership for National Air Traffic Services

Sir John Bourn, head of the National Audit Office, reported today that the refinancing of the public private partnership for NATS, completed late last year, has put the Company on a much more robust financial footing, enabling it to make further vital investment to expand the capacity of Air Traffic Control to meet future growth … Read more

Published:
7 Jan 2004
Report cover showing a royal helicopter

Royal Travel by Air and Rail

In the three years since the Royal Household took over responsibility for managing its own air and rail travel, the cost of such travel has reduced by two thirds. However, as a result of the National Audit Office’s enquiries, the basis of charging by the Ministry of Defence for royal use of the RAF’s 32 … Read more

Published:
22 Jun 2001
Report cover showing people in an office

Shared services in the Department for Transport and its agencies

“It is disappointing to see a programme which aimed to improve the efficiency and effectiveness of a department leaving it on current projections some £80 million worse off. Departments need to be realistic about the challenges of implementing shared services and to manage suppliers effectively. Over the past year the Department has made efforts to improve the performance of the Shared Services Programme and it cannot afford to fail.”

Published:
23 May 2008