“Providing suitable accommodation for asylum seekers is one of the most complex and difficult tasks facing the government. The National Asylum Support Service was stretched to the limit when the number of asylum seekers in accommodation reached over 67,000 in March 2003. Although the Service managed to deal with this workload, its contracts did not always provide value for money.
“In order to avoid such difficulties in future, it is important that NASS be able to respond more readily to fluctuations in demand. By transferring more of the risks and responsibilities onto its contractors, the Service will be in a better position to monitor performance and take corrective action when there are changes in the number of asylum seekers requiring accommodation.”