Over 10 million people who used public services (about 1 in 5) in the UK last year faced problems with the services. Detriment can and does occur. But users find the complaints and redress systems confusing.
This report examines the causes of persistent delays and cost increases that have affected the Ministry of Defence’s equipment contracts.
HMRC and the Treasury do not know if incentives designed to increase charitable giving, at a cost to the taxpayer of £940 million in 2012-13, have resulted in more income for charities.
This report examines the Department for Education’s evaluation of the Children’s Social Care Innovation Programme.
Sir John Bourn, the Head of the NAO, reported to Parliament today that there has been progress in capturing for the nation more of the economic and social benefits of scientific research funded by the taxpayer. Commercialisation can range from making research outputs available to all, free of charge, to forming companies to develop innovative […]
Last updated – 14 December 2016 Introduction The Citizens Advice Consumer Service (formerly known as Consumer Direct) is a national telephone helpline for people that need assistance with consumer problems or want to record a complaint. The service is provided to consumers in Great Britain by Citizens Advice and Citizens Advice Scotland. In 2015-16 the […]
Improvements have been made to the running of the Regional Growth Fund, but there is still a significant amount of public money to allocate through the Fund.
This investigation sets out how MHCLG is overseeing the remediation of dangerous cladding under its Building Safety Programme.
The GREAT campaign enables government organisations to adopt consistent and effective brand management. To date, Cabinet Office has reported a return of £1.2 billion on its £113.5 million GREAT campaign investment. This is based on anticipated as well as actual expenditure by business, tourists and students.
This report provides information on managing PFI contracts when they end and considers whether government is preparing for expiry appropriately.
The government continues to lose large amounts of money through fraud and error overpayments and many vulnerable people get less support than they are entitled to.
In the context of more than 1 billion people lacking access to safe drinking water and 2.4 billion people lacking basic sanitation facilities, the Department for International Development’s (DFID’s) projects to improve access to water and sanitation in developing countries have been largely successful, the National Audit Office reports today. Between 1997 and 2002 DFID […]
This report focuses on the financial sustainability of further education and sixth-form colleges.
The first phase of the Care Act has been implemented well, but this places new responsibilities on local authorities whose core funding is being significantly reduced.
The Department for Communities and Local Government has taken steps since November 2014 to improve its understanding of new burdens on local authorities.
This report applies experience from auditing cross-government challenges to highlight the risks government needs to manage to achieve net zero.
The CQC, the independent regulator of health and adult social care in England, has made substantial progress but needs to recruit and train staff and build a new organisational culture.
We focus on specific concerns about the financial support provided to students attending some alternative HE colleges and other providers.
We welcome the Treasury’s continuing commitment to improving the timeliness and content of the WGA.This will enable the Treasury to manage public finances better.
This report provides our initial thoughts on the learning government can draw from its response to COVID-19 to date.