Tackling problem debt
This report aims to evaluate and conclude on HM Treasury’s overall approach to over-indebtedness.
Published:
6 Sep 2018
6 Sep 2018
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Regulation, consumers and competition
Exiting the EU: Consumer protection, competition and state aid
This report examines the progress made by the Department for Business, Energy and Industrial Strategy, the Competition and Markets Authority, and National Trading Standards in building the UK’s legal framework and capacity and capability in consumer protection, competition and state aid.
Published:
6 Jul 2018
6 Jul 2018
Charity Commission: Progress report
The National Audit Office has today published its report on the progress made by the Charity Commission. The Commission is the regulator of charities in England and Wales and is an independent, non-ministerial government department accountable to Parliament.
29 November 2017
Published:
29 Nov 2017
29 Nov 2017
A Short guide to Regulation
The NAO is publishing a suite of short guides for the new Parliament, one for each government department and a selection of cross-government issues, to assist House of Commons select committees and members of Parliament.
Published:
27 Sep 2017
27 Sep 2017
Report on the funding and governance of Broken Rainbow
This NAO report looks into the funding and oversight of the charity Broken Rainbow. Broken Rainbow provided support to lesbian, gay, bisexual and transgender victims and perpetrators of domestic violence. The charity received most of its funding through grants, principally from the Home Office.
Published:
27 Apr 2017
27 Apr 2017
Vulnerable consumers in regulated industries
Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.
Published:
31 Mar 2017
31 Mar 2017
Protecting consumers from scams, unfair trading and unsafe goods
The report examines the system protecting consumers from scams, unfair trading, and unsafe goods. BEIS has made progress since our 2011 review, but needs to do more, particularly in the context of the growth of e-commerce.
Published:
15 Dec 2016
15 Dec 2016
Market Analytic Toolkit: for assessing public service markets
This toolkit is designed to guide those overseeing public service markets or assessing the effectiveness of these markets in terms of value for money and user outcomes. It helps government address a set of new challenges around its use of markets to deliver public services, including oversight, consumer protection, regulation and helping to achieve effective competition and innovative delivery.
Published:
22 Nov 2016
22 Nov 2016
Performance measurement by regulators
This good practice guide aids improvement in performance measurement and reporting by regulators and other organisations seeking to deliver outcomes through third parties. It has been developed in collaboration with regulators and includes the NAO’s experience from working with them and examples of regulators’ good practice. It’s complemented by ‘Performance measurement: Good practice criteria and maturity model’.
Published:
4 Nov 2016
4 Nov 2016
Financial services mis-selling: regulation and redress
The Financial Conduct Authority cannot know whether its activities are reducing the overall scale of financial services mis-selling to consumers. The most prominent example of mis-selling is Payment Protection Insurance (PPI). Between April 2011 and November 2015, firms paid out £22.2 billion in compensation to more than 12 million customers who had bought PPI.
Published:
24 Feb 2016
24 Feb 2016