This report assesses how well Ofwat, Ofgem, Ofcom and the FCA measure and report their performance in protecting consumer interests.
This report examines the Department for Business, Energy & Industrial Strategy’s progress in rolling out smart meters.
This report aims to evaluate and conclude on HM Treasury’s overall approach to over-indebtedness.
This report examines the progress made by the Department for Business, Energy and Industrial Strategy, the Competition and Markets Authority, and National Trading Standards in building the UK’s legal framework and capacity and capability in consumer protection, competition and state aid.
The National Audit Office has today published its report on the progress made by the Charity Commission. The Commission is the regulator of charities in England and Wales and is an independent, non-ministerial government department accountable to Parliament.
29 November 2017
The NAO is publishing a suite of short guides for the new Parliament, one for each government department and a selection of cross-government issues, to assist House of Commons select committees and members of Parliament.
This NAO report looks into the funding and oversight of the charity Broken Rainbow. Broken Rainbow provided support to lesbian, gay, bisexual and transgender victims and perpetrators of domestic violence. The charity received most of its funding through grants, principally from the Home Office.
Regulators and government need to work together better to ensure that vulnerable consumers get the support they need.
The report examines the system protecting consumers from scams, unfair trading, and unsafe goods. BEIS has made progress since our 2011 review, but needs to do more, particularly in the context of the growth of e-commerce.
This toolkit is designed to guide those overseeing public service markets or assessing the effectiveness of these markets in terms of value for money and user outcomes. It helps government address a set of new challenges around its use of markets to deliver public services, including oversight, consumer protection, regulation and helping to achieve effective competition and innovative delivery.