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Protecting consumers from unsafe products

This report examines the extent to which the UK’s product safety regime protects consumers from harm, focusing on the OPSS.

Sector(s): Regulation, consumers and competition

Performance Improvement area(s): Commercial and regulation, User choice and consumer protection

Department(s): Department for Business, Energy and Industrial Strategy

Published:
16 Jun 2021

A financial overview of the rail system in England

This overview sets out the cost of running the rail system in England and the challenges and opportunities facing government.

Sector(s): Infrastructure, Regulation, consumers and competition, Transport

Performance Improvement area(s): Contract lifecycle

Department(s): Department for Transport

Published:
26 Apr 2021

Investigation into remediating dangerous cladding on high-rise buildings

This investigation sets out how MHCLG is overseeing the remediation of dangerous cladding under its Building Safety Programme.

Sector(s): Local services, Regulation, consumers and competition

Performance Improvement area(s): Accountability in local service delivery, Infrastructure finance, Regulation

Department(s): Ministry of Housing, Communities and Local Government

Published:
19 Jun 2020

Managing PFI assets and services as contracts end

This report provides information on managing PFI contracts when they end and considers whether government is preparing for expiry appropriately.

Sector(s): Central Finance and Treasury, Local services, Regulation, consumers and competition

Performance Improvement area(s): Contract lifecycle, Financial and service sustainability, Infrastructure finance, Local service delivery, Major project delivery, Managing assets and liabilities, Oversight of service delivery, Performance measurement

Department(s): Cabinet Office, HM treasury

Published:
5 Jun 2020

Water supply and demand management

This report sets out the challenges facing the water industry in England and assesses how Defra is tackling them.

Sector(s): Energy and environment, Infrastructure, Regulation, consumers and competition

Performance Improvement area(s): Environmental sustainability, Regulation

Department(s): Department for Environment Food and Rural Affairs

Published:
25 Mar 2020

Investigation into government’s response to the collapse of Thomas Cook

This investigation examines the government’s response to the collapse of Thomas Cook.

Sector(s): Business and enterprise, Regulation, consumers and competition, Transport

Performance Improvement area(s): Financial and risk management

Department(s): Department for Business, Energy and Industrial Strategy, Department for Transport

Published:
19 Mar 2020

Overview Regulation 2019

The NAO is publishing a suite of Departmental Overviews, one for each government department and a selection of cross-government issues, to assist House of Commons Select Committees and Members of Parliament.

Sector(s): Regulation, consumers and competition

Performance Improvement area(s): Commercial, Regulation, Support to Boards

Published:
18 Mar 2020

Gambling regulation: problem gambling and protecting vulnerable people

This report examines the extent to which gambling regulation protects people from gambling‑related harms and addresses emerging risks.

Sector(s): Business and enterprise, Regulation, consumers and competition

Performance Improvement area(s): Regulation, User choice and consumer protection

Department(s): Department for Digital, Culture Media and Sport

Published:
28 Feb 2020

Electricity networks

This report examines how effectively Ofgem has used electricity network price controls to protect consumers and achieve government’s environmental goals.

Sector(s): Energy and environment, Regulation, consumers and competition

Performance Improvement area(s): Environmental sustainability, Regulation

Department(s): Department for Business, Energy and Industrial Strategy, Ofgem

Published:
30 Jan 2020