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A Short Guide to HM Revenue & Customs

The NAO is publishing a suite of short guides, one for each government department, to assist House of Commons Select Committees.

Sector(s): Parliament, Tax

Department(s): HM Revenue and Customs

Published:
4 Sep 2015

Fraud and Error Stocktake

The government continues to lose large amounts of money through fraud and error overpayments and many vulnerable people get less support than they are entitled to.

Sector(s): Central Finance and Treasury, Tax, Welfare, Pensions and Employment

Performance Improvement area(s): Fraud, error and debt management

Department(s): Department for Work and Pensions, HM Revenue and Customs

Published:
21 Jul 2015

Her Majesty’s Revenue & Customs 2014-15 accounts

Amyas Morse, the Comptroller and Auditor General, has today issued a report on the 2014-15 accounts of HM Revenue & Customs.

Sector(s): Tax

Published:
17 Jul 2015

The effective management of tax reliefs

HM Treasury and HMRC do not keep track of tax reliefs intended to change behaviour, or adequately report to Parliament on whether tax reliefs work as expected.

Sector(s): Tax

Performance Improvement area(s): Customer management, Performance measurement

Department(s): HM Revenue and Customs, HM treasury

Published:
21 Nov 2014

Managing and replacing the Aspire contract

There are serious risks to HMRC’s business if the programme to replace the Aspire contract fails to meet its objectives by June 2017, when the contract ends.

Sector(s): Digital Government, Tax

Performance Improvement area(s): Contract lifecycle, Digital service delivery

Department(s): HM Revenue and Customs

Published:
22 Jul 2014

Her Majesty’s Revenue & Customs 2013-14 accounts

The report covers HMRC’s progress in operating the PAYE service, its implementation of its new Real Time Information service and its performance in tax collection and in reducing error and fraud in personal tax credits.

Sector(s): Tax

Performance Improvement area(s): Fraud, error and debt management, Performance measurement

Published:
3 Jul 2014

Tax reliefs

There are more than 1000 tax reliefs in the UK tax system. The NAO intends to carry out future work evaluating how they are developed and implemented.

Sector(s): Central Finance and Treasury, Tax

Performance Improvement area(s): Customer management

Department(s): HM Revenue and Customs

Published:
28 Mar 2014

Managing debt owed to central government

Government is owed a large amount of money but has no overall view of its debt reduction objectives nor of the financial risk that the debt poses.

Sector(s): Government, efficiency and transparency, Tax, Welfare, Pensions and Employment

Performance Improvement area(s): Fraud, error and debt management

Department(s): Cabinet Office

Published:
14 Feb 2014

Council Tax Support

Not all local authorities’ Council Tax support scheme will achieve the objectives outlined by the Department of Communities and Local Government.

Sector(s): Local services, Tax

Performance Improvement area(s): Financial and service sustainability

Department(s): Ministry of Housing, Communities and Local Government

Published:
13 Dec 2013

2012-13 review of the data systems for HM Revenue and Customs

Review of a sample of the data systems underpinning the input and impact indicators in HM Revenue & Customs’ Business Plan, Common Areas of Spend and wider management information.
This review was carried out on the 2012-15 Business Plan. Revised Business Plans were issued in June 2013.

Sector(s): Tax

Published:
29 Aug 2013

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