Progress in tackling tobacco smuggling
Tobacco smuggling is a significant threat to tax revenues. HMRC’s renewed strategy sets out the right measures but the Department’s performance is disappointing.
Published:
6 Jun 2013
6 Jun 2013
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Tax
Tackling tax credits error and fraud
HMRC has improved its approach to tackling error and fraud in tax credits but still lost £2.3 billion in 2010-11.
Published:
14 Feb 2013
14 Feb 2013
HM Revenue and Customs: Progress on reducing costs
In 2011-12 HMRC maintained its performance while reducing staff and spending but it is too early to tell what the long-term impact of cost reduction will be.
Published:
7 Feb 2013
7 Feb 2013
HM Revenue & Customs: Customer service performance
Despite some welcome improvements, HMRC’s performance in answering calls from the public is poor value for money.
Published:
18 Dec 2012
18 Dec 2012
Tax avoidance: tackling marketed avoidance schemes
HMRC is making some headway in reducing opportunities for tax avoidance, but over 100 new schemes have been disclosed in each of the last four years.
Published:
21 Nov 2012
21 Nov 2012
Departmental Overview: A summary of the NAO’s work on HM Revenue and Customs 2011-12
This Departmental Overview is one of 15 we are producing covering our work on each major government department. It summarises our work on HM Revenue and Customs during 2011-12.
Published:
16 Oct 2012
16 Oct 2012
Review of the data systems for HM Revenue and Customs
Review of a sample of the data systems underpinning the input and impact indicators in HM Revenue & Customs’ Business Plan, Common Areas of Spend and wider management information.
Published:
1 Aug 2012
1 Aug 2012
C&AG report: HM Revenue and Customs 2011-12 accounts
HMRC’s progress in stabilising the PAYE service, its performance in managing tax debt; and its progress in tackling tax credit overpayment.
Published:
28 Jun 2012
28 Jun 2012
Settling large tax disputes
Following review by a former tax judge, the NAO concludes that all five settlements were reasonable but there is concern over the settlement processes.
Published:
14 Jun 2012
14 Jun 2012
HMRC The compliance and enforcement programme
A major HMRC programme to improve the way it tackles evasion delivered £4.32 billion of additional tax yield, reduced staff numbers and improved compliance work. However the Department is not yet exploiting the full potential of its new systems.
Published:
1 Mar 2012
1 Mar 2012