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Fifty pound notes

Settling large tax disputes

Following review by a former tax judge, the NAO concludes that all five settlements were reasonable but there is concern over the settlement processes.

Published:
14 Jun 2012
Magnifying glass and accounts

HMRC The compliance and enforcement programme

A major HMRC programme to improve the way it tackles evasion delivered £4.32 billion of additional tax yield, reduced staff numbers and improved compliance work. However the Department is not yet exploiting the full potential of its new systems.

Published:
1 Mar 2012
Rows of Drinks cans

HM Revenue and Customs Renewed Alcohol Strategy: A progress report

HMRC’s renewed strategy for dealing with alcohol duty fraud is a significant improvement on the previous strategy. However, the Department needs a reliable estimate of the tax gaps for beer and wine; and to tackle successfully the illicit diversion of duty-unpaid alcohol back into the UK market.

Published:
25 Jan 2012
Office workers

Core skills at HM Revenue and Customs

HM Revenue and Customs will have to make sure its staff have the right skills if the Department is to succeed in cutting its running costs by 25 per cent by 2014-2015 and bringing in each year an extra £7 billion of tax revenue.

Published:
2 Dec 2011
Seated person using a laptop

The expansion of online filing of tax returns

The programme to increase online filing of tax returns has made significant progress, but HMRC needs a better understanding of the benefits and costs to customers and how its online filing costs compare to those for paper returns.

Published:
11 Nov 2011
Pile of pound coins

Reducing Costs in HM Revenue & Customs

HMRC faces a significant challenge in securing a £1.6 billion reduction in running costs over the next four years, at the same time as increasing tax revenues, improving customer service and achieving reductions in welfare payments.

Published:
19 Jul 2011