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Report cover showing a motorway

The Procurement of the National Roads Telecommunications Services

“The Highways Agency’s procurement identified the risks to the National Roads Telecommunications Services project and successfully transferred them to the private sector, conducting negotiations with the preferred bidder well. It did however take a lot longer than planned and only two bidders remained through to the end of the competition. There are good practice lessons both for the Agency and for other major public procurements”

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Published:
4 Apr 2008
Report cover showing engineers on rail tracks

Reducing passenger rail delays by better management of incidents

“In addition to frustrating passengers, train delays cost the economy over £1 billion year. The rail industry has made progress in keeping trains moving, despite the rise in traffic on the network but, when incidents happen, passengers should get better information about what is happening. All sections of the rail industry need to improve their incident planning to keep trains moving quickly and safely.”

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Published:
14 Mar 2008

Performance Brief: A summary of National Audit Office Reports of the Department for Transport 2007-08

This briefing paper for the Select Committee provides an overview of the work of the National Audit Office relevant to the performance of the Department for Transport in the financial year 2007-08 and subsequent months. It takes as its basis the targets and objectives of the Department and the work of the National Audit Office (NAO) in reviewing areas relevant to those targets and objectives.

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Published:
18 Jan 2008
Woman using a laptop

Electronic service delivery in the Driver, Vehicle and Operator Agencies in Great Britain

“Bringing services online can save money and raise the quality of the service received. I am pleased to see that, by following good practice, the Agencies have improved the service they offer drivers. However, there is scope for improvement, and I would urge the Department to continue to evaluate current pilots and investigate ways of using the technology to further improve the services offered.”

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Published:
16 Jan 2008
Cover of Light Rail Schemes report

Proposed light rail schemes in Leeds, Manchester and South Hampshire. A review by the National Audit Office of the role of the Department for Transport

The National Audit Office has examined the role of of the Department for Transport in assessing the revised proposals for light rail schemes in Leeds, Manchester and South Hampshire. Funding for these three schemes was originally approved by the Department in 2000 and 2001. But substantial increases in projected costs led to the Department withdrawing … Read more

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Published:
15 Nov 2007
Report cover

Vehicle Excise Duty Accounts 2006-07

‘I was concerned last year that the significantly higher rates of VED evasion by motorcyclists might undermine confidence in the DVLA’s enforcement regime. My concern is even stronger this year, given the sharp jump in the evasion by motorcyclists, and by motorists more generally.’

‘It must be brought home to persistent non-payers of VED, whether motorcyclists or car drivers, that they will sooner or later be subject to enforcement action.’

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Published:
19 Jul 2007
Report cover image showing Dr taking administering to a patient

The Management of Staff Sickness Absence in Department of Transport and its agencies

“Today’s report paints a mixed picture of sickness absence in the Department for Transport and its agencies. While some parts of the Department compare favourably against other public and private sector organisations and all parts of the Department appear to be proactive in managing sickness absence, the high rates in the customer-facing agencies of DVLA and DSA are worrying.

“The central department appears to have a good record of sickness absence but that does not absolve it from the responsibility to hold those agencies with high levels of sickness absence to account.”

The report makes recommendations on how the Department should better manage sickness absence. These include making line managers more aware of responsibilities when it comes to sick leave, making earlier use of occupational health services and ensuring better quality standards for recording sickness absence. Specific recommendations to agencies include the DVLA bringing long term sickness absence to a swifter resolution.

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Published:
8 Jun 2007
Report cover showing a train

The Modernisation of the West Coast Main Line

“When the Strategic Rail Authority stepped in, the project to modernise the West Coast Main Line was in disarray, vastly over-budget and with few of the planned improvements in place. It was only through good direction by the Strategic Rail Authority and then the Department for Transport and through the exercise of firm management by Network Rail that the project was brought back on track so that benefits of faster journeys are now being delivered to passengers.

“The weaknesses in the management of the project before 2002 should provide ample warning of the dangers of entering into a scheme on this scale without clear leadership, plans and project management expertise; without fully engaging stakeholders; and using untried technologies.

“Future major projects should draw upon these lessons learned, give careful consideration up front to the potential effects of programme slippage and include plans to minimise these risks.”

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Published:
22 Nov 2006
Report cover showing cars waiting

A5 Queue relocation in Dunstable

‘The residents and workers of Dunstable were led to expect reduced congestion and improved air quality, and so were naturally disappointed when these did not materialize. I encourage the Highways Agency to learn from this and do more to keep local communities informed about schemes, their progress and their likely effects.’

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Published:
28 Apr 2006