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Report cover showing older people using technology

Progress in Making e-services Accessible to All: Encouraging use by Older People

“Older people are major users of public services but, as a section of society, are far less likely to access those services electronically. However, these e-services are potentially a great boon to older people many of whom have mobility problems, have difficulty in gaining access to sources of information, live alone or want to remain independent and involved.

“If government is to take full advantage of the potential of technology, it must make sure its e-services are accessible to all and work to avoid a ‘digital divide’. More older people would be willing to use new technologies if they saw the benefit to them of doing so. The Office of the e-Envoy, Departments and agencies have a key role to play in publicising the benefits of e-services and providing older people with the encouragement and facilities to use them.”

Published:
20 Feb 2003
Report cover image showing a pensioner using the telephone

Progress in tackling pensioner poverty: encouraging take up of entitlements

“Since I reported in 2002, the Department has made significant progress in encouraging pensioners to take-up the benefits they are entitled to. Reaching those who are still not claiming is a formidable challenge, and requires the use of a number of different approaches, tailored to meet the needs of particular groups.

“I am pleased to see that more than one million more households receive Pension Credit than received its predecessor. Similar progress with other benefits should be the next step in pursuit of further progress towards what must be the overall goal: reducing pensioner poverty.”

Published:
21 Jul 2006
Report cover showing soldiers scambling into a helicopter

Recruitment and retention in the Armed Forces

“The Ministry of Defence is working hard to tackle the issues in recruitment and retention to ensure there are sufficient levels of personnel in the Armed Forces. But, given current levels of operational deployment, workloads on Service men and women in some areas are heavy.”

“Armed Forces personnel told us that the key reasons they were leaving early included the pressures on their family life. It is therefore vital that, in addition to the financial incentives offered, the Ministry of Defence maintains its focus on longer term measures.”

Published:
3 Nov 2006
NAO report cover

Report of the C&AG on the Department for Work and Pensions Resource Accounts 2008-09

“I have had to qualify my opinion on the Department for Work and Pensions accounts because of the levels of fraud and error: an estimated £2.7 billion of overpayments and £1.2 billion of underpayments. While it is promising that the total proportion of fraud and error continues to fall and the Department has put in place measures to try to reduce this still further, the Department should be aware of the risks of further fraud and error due to the pressure on the benefits system because of the current economic downturn.”

Published:
20 Jul 2009