Skip to main content

Search results

Publications

Showing 2041 - 2050 of 2,258 results. Order by:
Report cover image showing joined hands

Developing Effective Services for Older People

“Older people are major users of public services and many of them find the divisions between service providers confusing. Often those most in need have to contact the largest number of agencies.

“The Government has been successful in finding new ways of developing services for older people that are joined up and avoid duplication. But there is scope to build on this. Improved co-ordination across government on older people’s issues could be addressed by the publication of an Older People strategy. At the same time, Government must ensure it continues to provide feedback to those it consults in order to maintain commitment and to avoid raising expectations that are later undermined”.

Published:
26 Mar 2003
Report cover

NHS (England) Summarised Accounts 2001- 02

“The National Health Service continues to be subject to significant restructuring to be better able to deliver the government’s “NHS Plan” and to use its resources more effectively. Against this background of change, I urge the Department of Health to make every effort to ensure that risk-management arrangements are fully in place and these are operating effectively across the NHS as soon as possible.

“I commend the progress made by the Department in tackling fraud so far and developing an anti-fraud culture within the NHS. However, there is a need for the Department to complete fraud measurement exercises across all areas of NHS expenditure I encourage the Department to take steps as soon as possible to measure the full extent of the fraud being committed and to set new targets to demonstrate the success of their efforts in countering fraud.”

Published:
21 Mar 2003
Report cover image showing montage of people's faces

Improving Service Quality: Action in Response to the Inherited SERPS Problem

“The Inherited SERPS problem was a major failure of administration which caused anxiety and distress for many people. I welcome the Department’s positive response to the recommendations made by the National Audit Office and the Committee of Public Accounts and the action which the Department have taken so far to reduce the likelihood of such a mistake being made again.

“However, more still needs to be done. It is crucial that the momentum generated over the past two years is maintained if the Department’s customers are to be confident that the information and advice they receive is accurate, timely and delivered in the most appropriate manner.”

Published:
20 Mar 2003
Report cover showing housing plans

Improving Social Housing Through Transfer

“The transfer programme has brought about much-needed improvement in tenants’ homes and most tenants have also benefited from improved housing services. Transfer should be cost neutral for the RSL and the taxpayer’s contribution should enable reasonable promises to be delivered at a viable price. As cost neutrality is difficult to achieve in practice, the Office should look to influence the use of any additional surpluses made by transfer RSLs and steer them towards social housing or wider community objectives.”

The NAO’s report complements a parallel Audit Commission report on how transferring local authorities have carried out their continuing responsibilities for housing. Together, the two reports provide a comprehensive assessment of the success of the transfer programme.

Published:
19 Mar 2003
Report cover showing scales

Department of Trade and Industry: Regulation of weights and measures

“The accuracy, reliability and fairness of weights and measures is key to ensuring that the products we buy every day are not being sold in short weight or short measure. The Department should press ahead quickly with its plans to modernise legislation, as well as improving its information about local enforcement of that legislation, if it is to be effective in promoting appropriate standards of trading across the country.”

Published:
14 Mar 2003
Report cover showing a shark

The Office of Fair Trading: Progress in Protecting Consumers’ Interests

“There are areas, particularly in the management of consumer credit licensing, where the Office of Fair Trading (OFT) has been constrained in what it can achieve. The OFT should take full advantage of the opportunities presented by recent consumer protection legislation and the outcome of the Government’s review of consumer credit to improve its performance still further. In this way the OFT can build on the implementation of past recommendations made by myself and the Committee of Public Accounts in its important work of protecting the interests of consumers.”

Published:
6 Mar 2003
Report cover showing road maintenance

Highways Agency: Maintaining England’s Motorways and Trunk Roads

“The Highways Agency has done much to improve the condition of England’s motorways and trunk roads over recent years, and its management of continuing maintenance work, particularly in reducing the impact on road users. However, the Agency could do more to prioritise its resources to projects delivering the best outcome in terms of safety and value for money, and to manage costs effectively over a project’s lifetime.

“The disruption to key parts of the road network caused by the adverse weather conditions at the end of January 2003 shows just how important effective maintenance procedures are. The Agency is investigating the causes of the difficulties faced by many drivers at that time, and plans to review its winter maintenance procedures to prevent a recurrence.”

Published:
5 Mar 2003
Report cover

Tackling Fraud against the Inland Revenue

“It is important that the Inland Revenue have a clear view of the risks and scale of external fraud and the resources and approaches they are going to use to tackle them, for even a small percentage loss to fraud could amount to billions of pounds.

“The use of offshore accounts and structures to commit tax fraud is a particular concern. While acknowledging the challenges faced by the Revenue in tackling fraud, and the many useful initiatives and techniques they are developing and implementing to tackle the problem, my report identifies good practices and opportunities for reducing fraud further.”

Published:
28 Feb 2003
Report cover showing older people using technology

Progress in Making e-services Accessible to All: Encouraging use by Older People

“Older people are major users of public services but, as a section of society, are far less likely to access those services electronically. However, these e-services are potentially a great boon to older people many of whom have mobility problems, have difficulty in gaining access to sources of information, live alone or want to remain independent and involved.

“If government is to take full advantage of the potential of technology, it must make sure its e-services are accessible to all and work to avoid a ‘digital divide’. More older people would be willing to use new technologies if they saw the benefit to them of doing so. The Office of the e-Envoy, Departments and agencies have a key role to play in publicising the benefits of e-services and providing older people with the encouragement and facilities to use them.”

Published:
20 Feb 2003
Report cover showing a fraud officer

Department for Work and Pensions: Tackling Benefit Fraud

“The Department have a set of programmes that are designed to make fraud more difficult to commit, increase deterrence, increase the probability of frauds being detected and have increased the penalties for committing fraud. These programmes have produced some good results but more needs to be done to maintain progress. Amongst other actions the Department should continue to concentrate on areas of higher risk, address the decline in the fraud prevention and investigative activity, and evaluate the deterrent effect of the different sanctions available.”

Published:
13 Feb 2003