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Refinancing the Public Private Partnership for National Air Traffic Services

Sir John Bourn, head of the National Audit Office, reported today that the refinancing of the public private partnership for NATS, completed late last year, has put the Company on a much more robust financial footing, enabling it to make further vital investment to expand the capacity of Air Traffic Control to meet future growth … Read more

7 Jan 2004
Report cover

HM Customs and Excise: Standard Report 2002-03

“I am pleased to note the innovative changes made by Customs to better manage their relations with key stakeholders. The developments to date reveal a number of areas of good practice, for instance, closer co-operation with and understanding of traders, and the provision of dedicated points of contact for large businesses. The key test, though, remains the extent to which these measures will improve revenue yields.

“The development of a longer term strategy to manage the risks of alcohol fraud is also to be welcomed, although Customs will need to ensure effective cross-departmental communication if it is to be successfully implemented.”

18 Dec 2003
Cover of report

Department of Work and Pensions: Departmental Resource Accounts 2002-2003

“The amount of welfare benefit being lost through fraud and error is continuing to run at an estimated £3 billion each year. Once again I must point out that Parliament intends that this money should go only to those who are properly entitled. The challenge which the Department faces in reducing the scale of fraud and error to an acceptable level is very large indeed. However, it is crucial that as much of the money as possible goes to those who are in real need.”

16 Dec 2003
Cover of report showing varuious images

Managing Resources to Deliver Better Public Services

“Good resource management is vital if departments are to meet their ambitious objectives and targets for service improvement. They need to review their resource management practices and make best use of the new information on service costs and the consumption of resources. Given the huge amounts of resources involved in Governmental programmes even a relatively small improvement in efficiency could release significant resources for frontline public services.”

12 Dec 2003
Operation TELIC soldiers

Ministry of Defence: Operation TELIC – United Kingdom Military Operations in Iraq

“It is not just the bravery of the men and women who took part in the military operations which should be applauded but also their abilities, their professionalism and their achievements. The scale of the operation and the speed with which it was carried out are both extremely impressive. There were problems, but these should be seen in the wider context of the overall success. The lessons in this report which the MOD can learn from will mean that its performance will be further improved in the future.”

11 Dec 2003
Report cover showing children with exam results

Making a Difference: Performance of Maintained Secondary Schools in England

“Measuring and comparing the performance of schools are vital to the task of improving the education of our children. The Department and Ofsted are now able to take into account the influence of external factors in order to analyse the difference that schools make to the academic achievements of their pupils. This provides a more robust and objective assessment of the relative performance of schools, and gives policy makers a firmer basis for targeting their efforts on those schools most in need of support.”

28 Nov 2003