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Report cover showing hospital staff with a patient

The Scottish Ambulance Service: A Service for Life

Sir John Bourn, the head of the National Audit Office, reported to the Scottish Parliament today that there is scope to improve the responsiveness of accident and emergency ambulance services in Scotland and the impact they have on the healthcare of patients. The Scottish Ambulance Service are responsible for ambulance services across Scotland. Their emergency … Read more

Published:
8 Dec 1999
Report cover showing pound coins

Office of Fair Trading: Protecting the Consumer from Unfair Trading Practices

“The Office of Fair Trading and local authority trading standards services are putting a lot of effort into working together, but they must do more if they are to make “joined-up working” happen in practice and ensure consumers’ interests are protected. The OFT could help further this process by giving trading standards a stronger steer on what the OFT expect from them and what they can expect from the OFT in return.”

Published:
8 Dec 1999
Report cover showing the Old Bailey

Lord Chancellor’s Department, Crown Prosecution Service, Home Office: Criminal Justice: Working Together

“Everyone involved in criminal justice agrees that the system cannot function effectively unless all the parties involved work closely together. For this to happen there must be the right structures in place to facilitate co-operation and the right information to enable the system to be managed. Millions of pounds could be saved by reducing the number of ineffective hearings and implementing our recommendations will go a long way to achieving this.”

Published:
1 Dec 1999
Report cover showing a shopping mall

HM Customs and Excise: Improving VAT Assurance

“Customs and Excise deserve credit for deploying resources intelligently so that returns are increased. Their well-focused approach has yielded clear benefits but even more revenue could be brought in by directing greater effort at the highest risk traders”.

Published:
24 Nov 1999
Report cover

United Kingdom Passport Agency: The passport delays of Summer 1999

Delays in issuing passports earlier this year led to much anxiety and inconvenience for members of the public hoping to travel. By June, the Passport Agency had around 565,000 applications awaiting processing. Sir John Bourn, head of the National Audit Office, reported to Parliament today on the delays at the Agency during Summer 1999. Several … Read more

Published:
27 Oct 1999
Report cover showing a credit card and the passing of a baton

Modernising procurement

“This report is not about the faults of the past but the opportunities for the future. Its purpose is to stimulate and encourage good procurement practice. There are bound to be risks associated with changing established practices but I am convinced that these risks can be managed and minimised, fear of such risks should not be allowed to stifle innovation”.

Published:
20 Oct 1999
Report cover showing nurse and patient in a ward

The management of Medical Equipment in NHS Acute Trusts in England

Sir John Bourn, head of the National Audit Office, reported to Parliament today that NHS Acute Trusts in England held medical equipment with an estimated replacement value of some £3 billion. In 1996-97 they spent some £220 million on acquiring medical equipment annually and a further £120 million on maintenance. Figures for 1997-98 are similar. Medical … Read more

Published:
10 Jun 1999