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  1. Stocktake of access to general practice in England

    Report Value for money

    Published on:

    Patient satisfaction with access to general practice remains high but is declining. Better data is needed so that decisions about general practice are well-informed.

  3. Managing the HMRC Estate

    Report Value for money

    Published on:

    By reducing the number of its offices and moving to a regional centre model HM Revenue & Customs (HMRC) hopes to significantly reduce its running costs and modernise the way it works. HMRC’s original plan has proved unrealistic and is now reconsidering the scope and timing of the programme. Any changes will need to be carefully managed to avoid diminishing the long term value of the strategy.

  4. Equality, diversity, and inclusion in the civil service

    Report Value for money

    Published on:

    The civil service must build on the progress it has made in managing equality, diversity and inclusion and place greater emphasis on departments’ valuing and maximizing the contribution of every member of their staff. This is more likely to deliver the business benefits than solely a focus on levels of representation of groups with ‘protected characteristics’.

  5. Managing the Official Development Assistance target

    Report Value for money

    Published on:

    The Department for International Development met, for the calendar year 2013, the government target to spend 0.7% of the UK’s annual gross national income on overseas aid.

  6. Investigation into the management of backlogs in driving licence applications 

    Press release

    Published on:

    The Driver and Vehicle Licensing Agency has been processing standard driving licences at normal levels following the backlog that resulted from the COVID-19 pandemic, but there are still delays in applications from drivers with medical conditions, according to the National Audit Office.

  7. The Border Force: securing the border

    Report Value for money

    Published on:

    The Border Force has successfully implemented full passenger checks and cut queuing times but at the cost of maintaining other aspects of border security.

  8. Strategic financial management in the Ministry of Defence

    Report Value for money

    Published on:

    The Ministry of Defence’s strategy for improving its financial management has put its finances on a sounder footing and is delivering results, but there are still considerable challenges ahead, including delivering the savings already removed from budget allocations.

  9. The Equipment Plan 2021 to 2031

    Press release

    Published on:

    This report examines whether the Ministry of Defence has managed to reduce the risks to affordability in its Equipment Plan.

  11. NAO Diversity and Inclusion Annual Report 2017-18

    Corporate information

    Published on:

    This report summarises our progress and activities over the final year of the 2015-2018 Diversity & Inclusion strategy. As part of our commitment to the Public Sector Equality Duty we also publish equality data in a separate report.

  12. Reforming the civilian workforce

    Press release

    Published on:

    This report assesses the Ministry of Defence’s approach to reducing and reforming its civilian workforce.

  15. Local government and net zero in England

    Press release

    Published on:

    This new report responds to a request from the Environmental Audit Committee to examine local government and net zero.

  16. BBC savings and reform

    Press release

    Published on:

    This report examines the BBC’s progress in delivering its savings and reform programme.

  18. Complaints policy

    What to do if you want to complain about the work of the National Audit Office. We value your comments and feedback. The NAO aims to carry out its work to the highest professional standards and to deliver an efficient and effective public audit service which represents best value for money. We are committed to continual improvement.