Search results for 'Digital services'

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  1. Update on government shared services

    Report Value for money

    Published on:

    Government efforts to pool ‘back office’ functions into a central, shared services structure are still facing uncertainty and delay.

  2. Guidance for audit committees on cloud services

    Insight Good practice guides

    Published on:

    This guide outlines cloud services and their use in government, and suggests questions to ask at assessment, implementation and management stages.

  3. Investigation into the Digital Services Tax

    Report Value for money

    Published on:

    The Digital Services Tax has raised more revenue than forecast by the Government and increased the amount of UK tax paid by big digital companies. HMRC’s compliance work is ongoing and it has yet to identify any non-compliance among business groups, according to a report by the National Audit Office.

  4. Modernising Defra’s ageing digital services

    Report Value for money

    Published on:

    This report examines whether Defra has a full understanding of its legacy challenges, including cyber security risks, and if its plans to address the problem are realistic, achievable and aligned to future needs.

  7. Digital Services at the Border

    Report Value for money

    Published on:

    This report examines the Digital Services at the Border programme to assess whether it has delivered value for money.

  8. Progress with Making Tax Digital

    Report Value for money

    Published on:

    Our report has found that repeated delays have undermined credibility and increased costs of HMRC’s flagship tax transformation programme.

  9. A digital BBC

    Report Value for money

    Published on:

    This report assesses whether the BBC is on track to deliver value to its users from its digital transformation.

  10. Government Shared Services

    Report Value for money

    Published on:

    The Government has made progress delivering its latest strategy to share back-office services across Whitehall departments in the past year, but remaining barriers will need to be addressed for it to deliver its plans by 2028 and achieve value for money, according to the National Audit Office.

  11. The National Law Enforcement Data Programme

    Report Value for money

    Published on:

    This report assesses the Home Office’s progress in delivering the National Law Enforcement Data Service programme to replace outdated police ICT systems.

  12. BBC Studios

    Report Value for money

    Published on:

    This report looks at the financial and non-financial performance of BBC Studios, and if it is on track to meet its strategic objectives.

  13. HMRC customer service

    Report Value for money

    Published on:

    Customers cumulatively spent 798 years on hold waiting to speak with HM Revenue & Customs (HMRC) in 2022-23.

  14. Using data analytics to tackle fraud and error

    Report Value for money

    Published on:

    This report examines how well placed government is to seize the opportunity offered by data analytics technologies to tackle fraud and error.

  16. Investigation into Verify

    Report Value for money

    Published on:

    An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.

  17. Transformation guidance for audit committees

    Insight Good practice guides

    Published on:

    Transformation programmes can be highly complicated and risky. This guidance assists those overseeing them by setting out questions committees should ask during set-up, delivery and live-running phases.

  18. The BBC’s understanding of its audiences and users

    Report Value for money

    Published on:

    The report examines whether to inform decisions across the BBC, the Corporation efficiently, effectively and economically understands how people use and respond to the full range of its services.

  19. Ministry of Justice Accounts 2024-25

    Report Financial audit

    Published on:

    The C&AG has issued a clean audit opinion, providing assurance to Parliament on MoJ’s 2024-25 financial statements.