The Digital Services Tax has raised more revenue than forecast by the Government and increased the amount of UK tax paid by big digital companies. HMRC’s compliance work is ongoing and it has yet to identify any non-compliance among business groups, according to a report by the National Audit Office.
This report examines whether Defra has a full understanding of its legacy challenges, including cyber security risks, and if its plans to address the problem are realistic, achievable and aligned to future needs.
This opinion piece looks at the issues raised by the NAO’s recent report on how Defra is gradually modernising it’s digital services.
This report examines the Digital Services at the Border programme to assess whether it has delivered value for money.
The Pensions Dashboards Programme is one of DWP’s major projects. The programme was reset in March 2023. We will look at the reasons for, and impact of, the delay.
Our report has found that repeated delays have undermined credibility and increased costs of HMRC’s flagship tax transformation programme.
This report assesses whether the BBC is on track to deliver value to its users from its digital transformation.
The Government has made progress delivering its latest strategy to share back-office services across Whitehall departments in the past year, but remaining barriers will need to be addressed for it to deliver its plans by 2028 and achieve value for money, according to the National Audit Office.
This report assesses the Home Office’s progress in delivering the National Law Enforcement Data Service programme to replace outdated police ICT systems.
In 2022-23, HMRC received over 38 million phone calls from taxpayers and their agents, and received 16 million pieces of customer correspondence. This report will examine HMRC’s understanding of customer service.
Government spends over £13 billion annually with technology suppliers. This study will examine government’s overall approach to its dealings with technology suppliers.
An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.
Outlining cloud services and their use in government, this guide suggests questions to ask at planning, implementation and management stages.
Our Digital Insights team are experts on digital transformation and technology programmes, with experience in both the public and private sectors.
Transformation programmes can be highly complicated and risky. This guidance assists those overseeing them by setting out questions committees should ask during set-up, delivery and live-running phases.
The report examines whether to inform decisions across the BBC, the Corporation efficiently, effectively and economically understands how people use and respond to the full range of its services.
This report investigates the NHS’s response to the cyber attack that affected it in May 2017 and the impact on health services.
Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.
This report considers the readiness of the government to deliver its ambitions for digital transformation in the NHS in England.
This memorandum has been prepared to support the Committee of Public Accounts consideration of HMRC’s approach to replacing its contract for IT services with Capgemini, known as Aspire. We set out HMRC’s approach, its business cases and the risks it has to manage. It does not seek to evaluate HMRC’s approach or progress, and therefore does not draw conclusions.
June 2016