Search results for 'Digital services'

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  3. Progress on the Common Agricultural Policy Delivery Programme

    Report Value for money

    Published on:

    This an update on earlier reports by the NAO and Committee of Public Accounts on the progress of the Common Agricultural Policy Delivery Programme. It focuses primarily on the 2015 Basic Payment Scheme payments to English farmers and landowners and improvements to the process for the 2016 and future years.

  5. Digital Transformation in Government (2017)

    Report Value for money

    Published on:

    Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.

  7. The quality of service for personal taxpayers

    Report Value for money

    Published on:

    HMRC aimed to move more customers online thereby reducing staff costs but significant numbers of staff were let go before technical improvements were completed leading to a collapse in service quality in 2015. Services have since improved.

  9. Identity Assurance Programme

    Report Value for money

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    The NAO has published a briefing paper on the Government’s identity assurance programme, which is aiming to create a safe and convenient way for people to access government services online.

  10. The Superfast (Rural) Broadband Programme: update

    Report Value for money

    Published on:

    An update for the Committee of Public Accounts on the Programme’s progress, including rollout and take-up of superfast broadband under Phase 1 (delivery to 90% of UK premises by December 2016) and comments on initial progress for phase 2.

  11. Update on the National Cyber Security Programme

    Report Value for money

    Published on:

    Government continues to make good progress in implementing the Programme. It must, however increase the pace of change in some areas in the face of evolving cyber threats.

  13. Efficiency savings require learning past lessons

    Insight Opinion

    Published on:

    Gareth Davies, head of the NAO, outlines lessons from NAO reports into the government’s handling of COVID-19 in a keynote speech at the Houses of Parliament.

  14. E-borders and successor programmes

    Report Value for money

    Published on:

    The Home Office spent at least £830 million between 2003 and 2015 on the e-borders programme and its successors, but has failed, so far, to deliver the full vision. We cannot, therefore view e-borders as having delivered value for money.

  18. BBC 2022-23

    Overview Departmental overview

    Published on:

    This guide has been produced to support the Culture, Media and Sport Select Committee in its examination of the British Broadcasting Corporation’s (the BBC) spending and performance.

  19. The UK cyber security strategy: Landscape review

    Report Value for money

    Published on:

    An NAO review of the Government’s strategy for cyber security indicates that, although at an early stage, activities are already beginning to deliver benefits.

  20. Modernising ageing digital services

    Press release

    Published on:

    This report examines whether Defra has a full understanding of its legacy challenges, including cyber security risks, and if plans to address the problem are realistic, achievable and aligned to future needs.