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About digital

Digital transformation is probably the most influential force for organisational change today, challenging ‘traditional’ organisations to come up with new ways of serving their customers and the public.

We have been publishing our insights on digital transformation since this became a focus for government in recent years.

Our position of being able to look at individual departments in depth, as well as across government as a whole gives us a unique vantage point from which to share our insights of what has worked well and where the more persistent challenges remain.

The reports, guidance and blogs on this page contain highlights of our knowledge of digital transformation.


Doctor using an electronic tablet

Digital transformation in the NHS

Progress in transforming digital services in the NHS has been slower than expected, and there are technical challenges to resolve.

A hand on a computer mouse

Challenges in using data across government

Our work repeatedly highlights the importance of evidence-based decision-making, and the problems that arise when data is inadequate.

Man working on laptop

Investigation into Verify

Verify has had many of the failings we often see in major programmes, including optimism bias and failure to set clear objectives.

Guidance for audit committees on cloud services

An overview that includes questions to ask for planning, implementation and management.

More publications →

Opinion and comment

Woman using tablet

Right data, right place, right time

Data helps improve systems and processes, and supports good decision-making. But accessing accurate data is far from easy.

Cloud services: asking the right questions

An outline of the issues around implementing cloud services, as covered in our ‘Guidance for audit committees on cloud services’.

A eoman eating while using a computer

Utilising technology when working from home

COVID-19 is changing how we work. Here we share knowledge on how organisations can make a success of working remotely.

Infographic: £14.3 billion: government operational expenditure on ICT in 2018-19
Infographic: 78%: government organisations responding to our digital skills survey who said external conditions made it hard to recruit, retain and develop staff

Our Experts

Daniel Lambauer

Daniel is the Executive Director with responsibility for strategy and resources. As part of his portfolio he oversees our digital services, change and information security functions and is our Chief Information Officer and Senior Information Risk Owner (SIRO). He is also the executive sponsor of the NAO’s audit work on digital change and transformation.

Max Tse

Max Tse led our value‑for-money audit of the Department for Work & Pensions for five years, and more recently has been responsible for our approach to digital transformation in government. He is Executive Director responsible for our knowledge management. Before joining the NAO in 2011, Max worked as a consultant with McKinsey & Co.

Yvonne Gallagher

Yvonne is our digital transformation expert, focused on assessing the value for money of the implementation of digital change programmes. Yvonne has over 25 years’ experience in IT, business change, digital services and cyber and information assurance, including as CIO in two government departments and senior roles in private sector organisations, including the Prudential and Network Rail.