Search results for 'Digital transformation'

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  2. Digital Services at the Border

    Report Value for money

    Published on:

    This report examines the Digital Services at the Border programme to assess whether it has delivered value for money.

  3. Challenges in using data across government

    Insight Good practice guides

    Published on:

    This report draws together our experience of the main challenges and barriers to better use of data across government.

  4. Investigation into Verify

    Report Value for money

    Published on:

    An investigation into Verify, the government’s identity verification platform. It examines its performance, costs and benefits.

  5. Guidance for audit committees on cloud services

    Insight Good practice guides

    Published on:

    Outlining cloud services and their use in government, this guide suggests questions to ask at planning, implementation and management stages.

  6. Digital Transformation in Government (2017)

    Report Value for money

    Published on:

    Digital transformation has a mixed track record across government. It has not yet provided a level of change that will allow government to further reduce costs while still meeting people’s needs.

  7. Insights teams

    Our Insights teams provide insights and expertise on how public services can be improved.

  8. Transformation guidance for audit committees

    Insight Good practice guides

    Published on:

    Transformation programmes can be highly complicated and risky. This guidance assists those overseeing them by setting out questions committees should ask during set-up, delivery and live-running phases.

  10. Defence inventory management

    Report Value for money

    Published on:

    Delivery to the frontline is still being put at risk by longstanding weaknesses in inventory management, despite the Ministry of Defence taking steps to improve, according to a new National Audit Office report.

  11. The NHS at 75: what have decades of NAO audits told us?

    Insight Opinion

    Published on:

    Senior Audit Manager Natalie Low gives an NAO perspective on the NHS as it turns 75. What has many decades of the NAO auditing one of the largest employers in the world revealed?

  12. Protecting information across government

    Report Value for money

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    Protecting information while re-designing public services and introducing the technology necessary to support them is an increasingly complex challenge.

  13. Her Majesty’s Revenue & Customs annual accounts 2017-18

    Report Financial audit

    Published on:

    Amyas Morse, the Comptroller and Auditor General (C&AG) of the National Audit Office, has reported on the 2017-18 accounts of HM Revenue & Customs. His report focuses on tax revenue; Personal Tax Credits and Child Benefit error and fraud; and HMRC’s digital transformation programme.

  14. Investigation into the management of backlogs in driving licence applications 

    Report Value for money

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    The Driver and Vehicle Licensing Agency has been processing standard driving licences at normal levels following the backlog that resulted from the COVID-19 pandemic, but there are still delays in applications from drivers with medical conditions, according to the National Audit Office.

  16. Better data means better services – so how can government get there?

    Insight Opinion

    Published on:

    The shielding programme was a swift government wide response to identify and protect clinically extremely vulnerable (CEV) people against COVID-19. Our recent report on Protecting and supporting the clinically extremely vulnerable during lockdown, shows how government quickly recognised the need to provide food, medicines and basic care to those CEV people shielding. This had to […]

  17. Auditing the government’s response to COVID-19

    Insight Opinion

    Published on:

    I last posted to this blog in late April as the country was in the teeth of the COVID-19 pandemic, explaining how we were maintaining our operations and adjusting our work programme in the light of the government response to the virus. Now, in late July, most of the UK is gradually emerging from lockdown […]

  18. Identity Assurance Programme

    Report Value for money

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    The NAO has published a briefing paper on the Government’s identity assurance programme, which is aiming to create a safe and convenient way for people to access government services online.

  19. General Practice Extraction Service – Investigation

    Report Value for money

    Published on:

    Mistakes in the original procurement and contract management of an IT system, designed to extract data from GP practices, contributed to losses of public funds, through asset write-offs and settlements with suppliers.

  20. Update on the National Cyber Security Programme

    Report Value for money

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    Government continues to make good progress in implementing the Programme. It must, however increase the pace of change in some areas in the face of evolving cyber threats.